Sales Assistant

LUSH; Harrogate; On-site; GBP 20,000 - 24,000; Part time

Job summary

An established industry player is seeking a dynamic Sales Assistant to be the face of their store, providing exceptional customer service and creating a welcoming environment. This role involves engaging with customers, offering personalized product recommendations, and driving sales through memorable in-store events. With flexible shifts and a competitive hourly rate based on the Living Wage, this position offers opportunities for training and development to enhance your skills. Join a company that values diversity and aims to make every customer's day unforgettable, while being part of a supportive and inclusive team.

Qualifications

• Passion for delivering exceptional customer service.
• Ability to work collaboratively in a team environment.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to provide personalized recommendations.
• Maintain a clean, tidy, and visually appealing shop floor.

Skills

Customer Service

Teamwork

Communication

Job description

Diversity matters

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The role

In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.

Key Information

Hours available: 12 hours per week (we require full weekend and one weekday availability for this role)

Application Deadline: 09/05/2025

Interview Date: Ongoing from 12/05/2025

Training: Week commencing 19/05/2025

Start Date: From 26/05/2025

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Host parties and events to provide a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.

Skills and Experience

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.