Sales Assistant

BRITISH HEART FOUNDATION; Halifax; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

38 days annual leave (plus option to '

Staff discount

Pension with employer contribution up

Cycle to work scheme

Job summary

British Heart Foundation is seeking a Sales Assistant in Halifax to join a busy furniture store. You’ll deliver a first-class customer service experience, support with donations and till operations, and help drive both in-store and online sales in a fast-paced charity retail environment.

The role requires weekend and bank holiday flexibility, with 35 hours per week across a seven-day operation. No prior retail experience is essential, just passion and energy.

Qualifications

• Passion for delivering top-notch customer service.
• Ability to work well in a team and guide volunteers on shop floor.
• Strong attention to detail in all tasks.
• Comfortable with tech: till, PC, email and smartphone.

Responsibilities

• Engage with customers, providing exceptional service and promoting our charity’s mission.
• Organise and merchandise donated stock creatively to maximise sales potential.
• Collaborate with our E‑Commerce team to maximise online sales

Skills

Customer service

Teamwork

Attention to detail

Tech-savvy

Communication

Job description

The opportunity

Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability?

Look no further – join us as a Sales Assistant in Halifax

This is a full time role working 35 hours a week in one of our busy furniture stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis.

What does this role involve?

As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we’re looking for someone who will deliver a first class customer service experience. It’s a fun, fast-paced environment where no two days are the same and everyone works as a team.

Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:

• Engage with customers, providing exceptional service and promoting our charity’s mission
• Organise and merchandise donated stock creatively to maximise sales potential
• Collaborate with our E‑Commerce team to maximise online sales

Please note, this role can be physically demanding and will involve lifting large pieces of furniture / moving a high volume of donation bags.

You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

What are we looking for?

• Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
• You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
• Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment
• Attention to detail in everything you do
• Positive, creative, confident, customer service focussed and passionate about sustainability
• You’ll be comfortable with tech, able to use a Till, PC, Smartphone and e-mail with ease.

What’s important to us?

Since 1961, British Heart Foundation has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come.

Belonging at BHF

BHF values the diversity of our communities and is committed to creating an inclusive environment where everyone feels respected and valued. By fostering a culture of inclusion, we believe we are better equipped to achieve our mission of helping people have a healthier heart for longer.

Why join the BHF?

Our generous staff benefits include:

• 38 days annual leave (plus the option sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream - early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers