Sales Assistant

British Heart Foundation; Greater Manchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading charity organization is seeking a part-time Sales Assistant in Oldham. Responsibilities include delivering excellent customer service, organizing merchandise, and collaborating with the E-Commerce team. Candidates should be tech-savvy, passionate about sustainability, and able to work as part of a team. The role offers various staff benefits and requires the ability to handle physical demands and guides volunteers.

Benefits

38 days annual leave

Wagestream - early access to wages

25% staff discount

Health cash plan

Pension with employer contribution

Cycle to work scheme

Qualifications

• Must be 18+ years old to apply.
• Ability to work under pressure and take initiative.
• Passion for customer service and sustainability.

Responsibilities

• Engage with customers to provide exceptional service.
• Organize and merchandise donated stock creatively.
• Ensure smooth store operations as a Keyholder.

Skills

Customer service

Teamwork

Attention to detail

Tech-savvy

Tools

Till

PC

Smartphone

Job description

Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability? Look no further - join us as a Sales Assistant in Oldham. This is a part time role working 20 hours a week in one of our busy clothing stores.

Our stores are fast-paced and trade 7 days a week. This role requires Sunday working and bank holidays on a rota basis. You'll join the team on a 6-month fixed term contract.

As a Sales Assistant you'll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we're looking for someone who will deliver a first class customer service experience. It's a fun, fast-paced environment where no two days are the same and everyone works as a team.

Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:

• Engage with customers, providing exceptional service and promoting our charity's mission
• Organise and merchandise donated stock creatively to maximise sales potential
• Collaborate with our E-Commerce team to maximise online sales
• As a Keyholder, you'll be the go-to person when there isn't a manager on duty, keeping the store running and ensuring our customers have a great experience.

You'll need to be 18+ years old to apply for this role. Please note, this role can be physically demanding and will involve moving a high volume of donation bags.

We're committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process. Previous retail experience isn't essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.

You'll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor. Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment. Attention to detail in everything you do. Positive, creative, confident, customer service focussed and passionate about sustainability. You'll be comfortable with tech, able to use a Till, PC, Smartphone and e-mail with ease.

We offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Since 1961, British Heart Foundation has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:

• 38 days annual leave (plus the option sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream - early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

We are an equal opportunities employer and welcome applications from all sections of the community.