Sales Assistant

Centra; Derry/Londonderry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail company in Derry/Londonderry is seeking a customer service representative dedicated to ensuring customer satisfaction. Ideal candidates will exhibit excellent communication skills, engage effectively with customers, and be driven by a passion for outstanding service. Previous experience in customer service is preferred. This role offers a dynamic environment where team collaboration is essential.

Responsibilities

• Actively live brand-values: Proud, Energetic, Imaginative, Community-Based.
• Ensure customers receive an excellent shopping experience.
• Deal with customer queries efficiently and professionally.
• Merchandise shelves to the highest standard.
• Engage with new initiatives and embrace new ways of working.

Skills

Excellent communication skills

Ability to engage with and prioritise customer needs

Strong attention to detail

Organised and flexible

Ability to use own initiative

Customer driven

Previous customer service experience

Job description

Overview

Main purpose of the role :

Responsible for ensuring customer satisfaction is the number one priority. Interact with each customer with great pride, passion and care and inspire shoppers through knowledge and expertise.

Qualifications

The ideal candidate will have / be :

• Excellent communication skills
• Ability to engage with and prioritise customer needs
• Strong attention to detail, organised and flexible
• Ability to use own initiative and work as part of a team in a fast-paced environment
• Customer driven
• Previous customer service experience is an advantage.

Responsibilities

Main duties :

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based
• Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience
• Deal with all customer queries efficiently, professionally and consistent with store policy
• Merchandise shelves, ensuring that all areas of the store are presented to the highest standard
• Engage with new initiatives and embrace new ways of working.