Sales Assistant

British Heart Foundation; Coventry; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading charity organization is seeking a part-time Sales Assistant in Coventry. In this fast-paced retail role, you will deliver exceptional customer service, organise donated stock, and collaborate with the E-Commerce team. The position requires flexibility in working hours, and no previous retail experience is necessary, just a passion for customer service. Comprehensive benefits include 38 days of annual leave and a staff discount.

Benefits

38 days of annual leave

Health cash plan

Wagestream - early access to wages

25% staff discount

Access to a 24/7 Virtual GP

Qualifications

• Passion for customer service and retail.
• Ability to work in a team and guide volunteers.
• Comfortable using technology like tills and PCs.

Responsibilities

• Engage with customers and promote the charity's mission.
• Organise and merchandise stock to maximise sales.
• Collaborate with the E-Commerce team.
• Act as a Keyholder in the absence of a manager.

Skills

Customer service

Team collaboration

Attention to detail

Comfortable with technology

Job description

This is a part-time role working 14 hours a week in one of our busy clothing stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis.

What does this role involve?

As a Sales Assistant, you'll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role; we're looking for someone who will deliver a first-class customer service experience. It's a fun, fast-paced environment where no two days are the same, and everyone works as a team. Every day is different in charity retail, and your responsibilities will include:

• Engaging with customers, providing exceptional service, and promoting our charity's mission
• Organising and merchandising donated stock creatively to maximise sales potential
• Collaborating with our E-Commerce team to maximise online sales
• As a Keyholder, you'll be the go-to person when there isn't a manager on duty, keeping the store running and ensuring our customers have a great experience. You need to be 18+ years old to apply for this role.

Please note, this role can be physically demanding and will involve moving a high volume of donation bags. You will be given autonomy in your role and will have the opportunity to build your knowledge of BHF.

• Previous retail experience isn't essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
• You'll be confident within a team environment and comfortable guiding volunteers on the shop floor.
• Able to work well under pressure and on your own initiative in a dynamic, fast-paced environment.
• Attention to detail in everything you do.
• Positive, creative, confident, customer service-focused, and passionate about sustainability.
• Comfortable with technology, able to use a till, PC, smartphone, and email with ease.

At the British Heart Foundation (BHF), we offer a wide range of quality furniture, clothing, jewellery, and more, available in store and online.

Since 1961, BHF has been at the forefront of research that has helped halve annual deaths from cardiovascular disease in the UK. Our work is more important than ever. We raise funds, connect with communities, and help reduce clothing and furniture waste across the UK. With over 700 stores, we make a significant environmental impact by preventing around 70,000 tonnes of unwanted items from going to landfill each year. We receive 1.6 million items donated to our stores and 9.8 million bags of donated items annually, and we are committed to expanding our reuse initiatives.

Our commitment to Equality, Diversity, and Inclusion (EDI) is reflected in our strategy, Igniting Change, our internal EDI group Kaleidoscope, and various employee network groups. We aim to create an environment where all colleagues and volunteers can succeed.

We support internal progression and career development. Our benefits include:

• 38 days of annual leave (plus the option to sell leave)
• Up to 10 additional days off annually through holistic support leave
• Enhanced family policies (maternity, paternity, and adoption leave)
• Wagestream - early access to wages
• 25% staff discount
• Health cash plan (dental, optical, therapies, etc.)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with up to 10% employer contribution
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with various retailers