Sales Assistant

Poundland; City Of London; On-site; GBP 21,000 - 23,000; Full time

Job summary

A leading UK retail company is seeking a Sales Assistant to provide outstanding customer service. Responsibilities include ensuring customer satisfaction, processing transactions, and maintaining store standards. The role offers flexible hours and a chance to undertake a Retailer Level 2 Apprenticeship. Numerous benefits are included, such as a discount card, holiday allowance, and career development opportunities.

Benefits

10% discount card

Family-Friendly Benefits

Loyal Service Awards

Exclusive discount portal

Career development opportunities

Life Assurance Cover

Employee assistance programme

Increasing holiday allowance

Paid day off for birthday

Qualifications

• Passionate about providing excellent customer service in a fast-paced environment.
• Flexible in working hours and able to work shifts.

Responsibilities

• Provide excellent customer service in every interaction.
• Process till transactions securely and accurately.
• Maintain stock availability and deliver store promotions.

Skills

Excellent customer service

Cash handling

Teamwork

Job description

Overview

Are you passionate about providing excellent customer service in a fast-paced environment? Our Sales Assistants always put our customers first by greeting and assisting them, providing the best in town service with a smile and helping to maintain excellent store standards. At the core of our stores, you will make our store environment welcoming and deliver our customers the best service and experience. This role comes with the opportunity to complete a Retailer Level 2 Apprenticeship (England & Wales).

Responsibilities

• Ensure excellent customer service is provided in every interaction with a customer, ensuring you are friendly, welcoming and helpful
• Respond efficiently to till queues to ensure customer satisfaction at all times
• Process till transactions securely, quickly and accurately
• Deliver effective product availability, replenish stock as directed
• Work as part of the store team to create and maintain a fun and friendly environment
• Live the company values focusing on taking individual responsibility working towards team delivery
• Deliver accurate cash handling and till operational procedures
• Deliver store changes/promotions in a timely and precise way

About Us

Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings. At Poundland & Dealz, we don’t just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve.

We have three behaviours that lie at the heart of everything we do: Love our customers, Care for our colleagues and Protect the Pounds & Euros. By living our behaviours every day, we’ve created a land which is fun, friendly and full of surprises – a place where our people can truly be the best version of themselves!

Find out more about our Retail family.

Working hours

You will need to be flexible in the hours you can work. We may require you to work shifts.

Benefits

• Discount Card - 10% discount on most purchases in-store, including PEP&CO
• Family-Friendly Benefits
• Loyal Service Awards
• My Staff Shop - exclusive discount portal
• Apprenticeships & Career Development
• Life Assurance Cover
• Health & Wellbeing - employee assistance programme to support you
• Holiday Allowance - increasing by one day per year (up to 33 days)
• Birthdays are important, so each year, you can take the day off as an extra day’s holiday