Sales Assistant

Card Factory; Birmingham; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading greeting card retailer is seeking a Sales Assistant in Birmingham. Responsibilities include providing exceptional customer service, managing transactions, and assisting with stock. Ideal candidates are passionate, multitaskers who enjoy a fast-paced environment. The position offers benefits like employee discounts and support for work-life balance.

Benefits

25% colleague discount in-store and online

Financial wellbeing support

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Employee Assistance Programme

Qualifications

• Passion for customer service and a willingness to learn.
• Ability to multitask and manage a busy environment.
• Flexible availability and a team-oriented attitude.

Responsibilities

• Provide excellent customer service at all times.
• Process sales efficiently and accurately.
• Price and merchandise stock and products correctly.
• Assist with deliveries and stock takes.

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our successful Card Factory family to help fulfill this.

The pace is fast, our standards are high, and we’re proud of it. We lead the way! It can get busy in our stores, so you need to manage lots of customers, busy tills, and multiple tasks. But don’t worry, you’ll have fun and understand why you need to be a little bit mad to work here!

• Provide excellent customer service at all times to help customers celebrate their life’s moments.
• Process all sales politely, efficiently, and accurately while upselling on till products.
• Price and merchandise stock and products correctly.
• Assist with unloading and unpacking deliveries with the team.
• Participate in stock takes, which may include working outside normal store hours.

Retail experience is not necessary when starting your Card Factory journey. We value personality and a passion for customer service above all!

We support work/life balance, so don’t worry if you’re not available all hours. Just inform us of your availability in the application form!

The Ideal Candidate

Are we right for you?

We are Grafters at Card Factory, and we earn that title! The pace is fast, our standards are high, and we’re proud of it. We work hard to meet our loyal customers’ needs. We understand work–life balance and offer flexible arrangements where possible.

Are you right for us?

The role requires someone who enjoys being busy, can multitask, and embraces change. Above all, you’ll be customer-focused and bring your best to the team!

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy to become a true omnichannel retailer, investing in our colleagues and creating opportunities in a fast-paced environment.

We offer benefits to support your physical, mental, and financial well-being:

• 25% colleague discount in-store and online
• Financial wellbeing support, including education tools and salary advances
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to learning and development content
• Discounted mobile contracts and discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This role offers genuine prospects for the right candidate. If it aligns with your career goals, click apply now.

We reserve the right to close this vacancy once enough applications are received. Apply early to avoid disappointment, as applications are reviewed regularly.

Location: Longbridge Town Centre, Birmingham, United Kingdom