Sales & Applications Engineering Manager EMEA (f/m/d)

Edmund Optics; York; On-site; GBP 50,000 - 75,000; Full time

Job summary

Edmund Optics is seeking a Sales & Applications Engineering Manager EMEA to lead a dynamic Product Support Team in York. The role focuses on enhancing customer satisfaction, overseeing technical inquiries, and developing long-term strategies to improve sales and performance metrics. This office-based opportunity offers a competitive package and benefits while contributing to impactful projects in optics and photonics.

Benefits

Pension scheme

Private medical & dental insurance

Training opportunities

Gym membership

Qualifications

• Minimum three years' experience in technical sales and/or product support.
• Knowledge of optical engineering and physics concepts preferred.
• Fluent in English; additional languages advantageous.

Responsibilities

• Manage and develop the Product Support Team to ensure customer satisfaction.
• Assist with complex technical inquiries and involve specialists as needed.
• Define, track, and report on key performance indicators (KPIs).

Skills

Team Management

Customer Satisfaction

Technical Sales

Communication

Organizational Skills

Presentation Skills

Education

Degree in engineering, physics, mathematics, or hard sciences

Job description

Sales & Applications Engineering Manager EMEA (f/m/d)

Employer: Edmund Optics

Location: York, UK

Closing date: 9 Jul 2025

Sector: Engineering, General (engineering)

Job Overview

Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. We support various markets worldwide, including diagnostics, semiconductor & electronics, machine vision, automation, and R&D. Our products are used in applications from DNA sequencing to retinal eye scanning to high-speed factory automation.

Position Details

We are seeking a Product Support Manager EMEA (f/m/d) to oversee our Product Support Team (Sales & Applications Engineers). The role involves team management, enhancing customer satisfaction, and supporting technical and applications support activities across the region.

Responsibilities

• Manage and develop the Product Support Team to ensure customer satisfaction, revenue growth, and high productivity
• Schedule and coordinate the Sales & Applications Engineers to provide adequate coverage
• Assist with complex technical inquiries and involve specialists as needed
• Improve sales processes and customer journey, develop long-term strategies
• Define, track, and report on key performance indicators (KPIs)
• Participate in tradeshows and conferences
• Collaborate with marketing to gather customer feedback and support needs

Qualifications

• Degree in engineering, physics, mathematics, or hard sciences
• Minimum three years' experience in technical sales and/or product support
• Knowledge of optical engineering and physics concepts; industry experience preferred
• Understanding of sales and support processes
• Proven leadership and team management skills
• Fluent in English; additional languages advantageous
• Strong organizational, communication, and presentation skills
• Willingness to travel occasionally

What We Offer

A challenging position with a competitive package, working with motivated colleagues in a growing industry. Benefits include pension scheme, private medical & dental insurance, training opportunities, gym membership, and more.

This office-based role can be located in York (UK), Mainz (Germany), or Lyon (France), based on the candidate's preference.