Sales and Services Executive - MC

C&C Group Plc; West of England; Hybrid; GBP 22,000 - 32,000; Full time

Job summary

C&C Group plc is seeking a Sales & Services Executive to join the Customer Service team in the UK. You will be the main contact for Customer Service inquiries, focusing on delivering accurate orders, effective problem solving, and supportive collaboration with Sales teams.

You will respond professionally to inquiries, complete system transactions, and demonstrate a positive, proactive attitude. The role emphasizes customer satisfaction, detail orientation, and continuous development within a

Qualifications

• Experience in sales, customer service or a contact centre is preferred, but not essential if you have a natural flair for providing a positive experience with customers.

Responsibilities

• Serve as the main contact for Customer Service enquiries and issues, identify solutions, and implement actions to achieve resolutions.
• Capture customer orders accurately and efficiently using various methods.
• Provide support to Sales Teams and engage with customers across levels, including high value or specialist accounts.
• Communicate professionally and respond promptly to internal and external enquiries.
• Complete system-based transactions in line with business requirements and departmental workloads.
• Aim to improve personal performance through training, coaching and development opportunities.
• Collaborate with other areas of the business and build strong working relationships.

Skills

Customer service

Effective communication

Problem solving

Sales support

Job description

About the role

As a Sales & Services Executive you will be an integral part of the Customer Service team, with a customer-focused attitude and strong communication style.

As the main contact for all Customer Service enquiries and issues, you’ll have the ability to quickly identify a solution and implement the action required to reach a resolution.

You’ll also be responsible for capturing customer orders accurately and efficiently, utilising various methods, as well as being an effective support function for the Sales Teams, able to deal with all levels of customers including high profile, high value or specialist accounts..

Above all else, you will provide an informed, professional, and appropriate response to internal and external enquiries.

Accurately and efficiently complete all system-based transactions required to support the workload of the department and in line with Business requirements

• Apply logical approach to customer issues to bring about appropriate resolutions and to liaise with the relevant departments on outputs
• Resolves queries in the best interest of both the customer and the company
• To carry out any reporting requirements as necessary
• Consistent demonstration of positive, role model behaviour
• To proactively seek to improve personal performance through training programmes, coaching sessions and other development opportunities
• Ability to communicate effectively
• Demonstrate flexibility by assisting and supporting other areas of the department and business as and when required
• Develop good working relationships with all other areas of the business

About you

We are looking for someone that's passionate about customer service, you'll be confident in communicating effectively with our customers, have great attention to detail and a keen interest in problem solving. Ideally, you will have previous experience in sales, customer service or a contact centre, however this is not essential if you have a natural flair for providing a positive experience with customers and are keen to learn on the job.

About us

Operating through the Matthew Clark, Bibendum, Tennent’s and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves.

Together we grow, brew, manufacture, market, and deliver some of the world’s favourite drinks. From grass to glass, and everything in between. C&C Group plc is a premium drinks company which owns, manufactures, markets, and distributes a unique portfolio of beer and cider brands in its home markets and across the globe.

C&C Group’s portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent’s, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, and Orchard Pig.

We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together.

We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.