Sales and Service Technician

Bridgestone Americas, Inc.; Bedford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the automotive service industry is seeking a Sales and Service Specialist. This hybrid role involves customer service, sales, and basic vehicle maintenance tasks, providing a pathway for career growth within the organization. Ideal candidates will possess a high school diploma and a valid driver's license, demonstrating a commitment to customer satisfaction and service excellence.

Benefits

Formal training

Performance incentives

Paid vacation and holidays

Competitive healthcare packages

401k plan

Mentorship opportunities

Qualifications

• Valid automobile driver's license required.
• Ability to learn and perform basic vehicle service tasks.
• Customer service and career growth mindset.

Responsibilities

• Serve customers by assessing their needs and recommending products.
• Perform basic vehicle service tasks (oil, tires, fluids).
• Assist in store operations and inventory management.

Skills

Customer service

Sales

Problem-solving

Education

High School Diploma or equivalent

Job description

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

Position Summary

The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses’ needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.

Pay Range: $16.15 - $24.23

Responsibilities

Hybrid Role Customer service, sales, customer issue resolution- 75% Basic vehicle service tasks, Oil, tires, fluids- 25% Store operations, opening/closing, inventory, displays- as needed basis Growth and Career Development Role May assist Manager or act as Manager-On-Duty in certain circumstances or to support development Will learn all aspects of store operations and flex between front/back shop tasksHigh School Diploma or equivalent Valid automobile driver’s license Customer service and career growth mindset Ability to complete required store education courses and modules required for this position Ability to learn and perform basic vehicle service tasks Ability to learn and operate store systemsAt Bridgestone, you are Free to BeWe believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.What we offerAt Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:1. A supportive and engaging onboarding experience to ensure a smooth transition into our team.2. The opportunity to develop and grow, through training and regular mentorship.3. Corporate Social Responsibility activities.4. A truly global, dynamic and challenging work environment.5. Agility and work/life effectiveness and your long-term well-being.6. A diverse and inclusive team.