Assistant Store Manager

JD Sports Fashion PLC; Wood Green; Remote; GBP 24.000 - 32.000; Vollzeit

Zusammenfassung

JD Sports Fashion PLC in Wood Green is seeking an Assistant Store Manager to support store success and deliver exceptional customer experiences. You will lead from the front, coach your team, and drive performance alongside the Store Manager to reach ambitious sales targets.

You will uphold high standards, manage daily operations, interpret KPI data for commercial decisions, and ensure a safe, well-presented store.

Qualifikationen

• Proven leadership in a retail setting.
• Ability to read and act on KPI data to drive sales.
• Excellent communication with customers and colleagues.
• Experience delivering strong customer experiences in retail.
• Track record of contributing to KPI achievement.

Aufgaben

• Support the Store Manager with daily store operations and sales targets.
• Lead and guide colleagues on the shop floor and maintain standards.
• Coach and develop team with real-time feedback.
• Maintain high presentation, pricing accuracy, and safety standards.
• Perform cash handling, till checks, deliveries, stock audits, and opening/closing routines.

Kenntnisse

Leadership

KPI interpretation

Communication

Customer service

Sales support

Jobbeschreibung

Role Overview

As an Assistant Store Manager, you play a key role in supporting store success and delivering exceptional customer experiences. You support from the front — supporting and developing your team, driving performance alongside the Store Manager, and ensuring every shift delivers strong results. You help inspire your people to excel, uphold high standards, and move the store toward ambitious sales targets and operational excellence. This role requires effective leadership, strong commercial awareness and the ability to support and develop colleagues to perform at their best.

Key Responsibilities

• Support the Store Manager with daily store operations to help achieve sales targets and core KPIs.
• Lead and guide colleagues on the shop floor, allocating tasks, supporting service delivery, and maintaining company standards throughout the day.
• Assist with coaching and development, offering real-time feedback and reinforcing expectations set by the Store Manager.
• Maintain high presentation and operational standards, including availability, pricing accuracy, tidy displays, and a safe environment.
• Carry out core operational duties such as cash handling support, till checks, delivery processing, stock audits, and opening/closing routines — escalating issues appropriately.

Skills & Experience Required

• Previous experience in a retail management or supervisory role, such as Assistant Store Manager or Supervisor, demonstrating readiness to support leadership.
• Strong leadership skills with the ability to guide, support and develop colleagues while reinforcing store priorities.
• Ability to interpret KPI and sales data to support commercial decision-making.
• Excellent communication and interpersonal skills, supporting colleagues and ensuring professional customer interactions.
• Experience supporting successful sales performance and contributing to KPI achievement within a retail environment.

Desirable Attributes

• Passion for retail, products and delivering exceptional customer experiences.
• Professional, proactive leader with a solutions-driven mindset.
• Resilient, adaptable, and able to remain composed under pressure.
• Customer-centric with a strong focus on delivering the premium exceptional customer experiences.