Sales and Service Executive

TaylorMade; Basingstoke; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading sports equipment company in Basingstoke is seeking a Sales and Service Executive to join their team. You will support sales managers to improve efficiency and achieve targets, while providing excellent customer service. The ideal candidate has a passion for golf and a track record in customer service. Competitive salary and benefits offered.

Benefits

Competitive salary

Bonus potential

Private healthcare

Staff discounts

Golf Club Loan set

Generous holiday allowance

Qualifications

• Track record of success in customer service and upselling.
• Ability to demonstrate outstanding customer service focus.
• Excellent organization skills and ability to multi-task.

Responsibilities

• Support Area Sales Managers to reach sales targets.
• Process and resolve service problems efficiently.
• Make outbound calls to achieve sales targets.

Skills

Knowledge of golf

Customer service focus

Excellent communication skills

Computer system literacy

Tools

MS Office

Oracle

Job description

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Sales and Service Executive, Basingstoke

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Client:

TaylorMade

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

fa869909fed5

Job Views:

6

Posted:

01.08.2025

Expiry Date:

15.09.2025

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Job Description:

TaylorMade Golf is a market leader at the top of their game! Our products are enjoyed globally, and our brand is synonymous with innovation, outstanding athletes, pioneering technology, and service excellence. Interested in joining the TaylorMade team?

We now have an exciting opportunity for a Service and Sales Executive to join our hard-working and ambitious team, where, reporting to the Service and Sales Manager, you’ll work in a highly collaborative environment, partnering sales representatives, to support and improve efficiency of service and sales efforts with our customers across the UK and Ireland.

A snapshot of the day-to-day role:

• Provide support to multiple Area Sales Managers by helping them reach annual sales targets.
• Process a wide variety of calls; identify service problems and initiate appropriate action.
• Make outbound service and sales calls to achieve sales target agreed by Manager
• Maximize upsell opportunities on inbound customer service phone calls.
• Utilize CRM system to record, track and manage all customer interactions.
• Maintain and improve customer relationships by building trust and resolving issues promptly and completely.
• Actively participate in team environment to achieve department and company goals.
• Project a positive, attitude while being an active listener to attend to multiple tasks and responsibilities.

What we are seeking…

• Knowledge of golf, curiosity about golf equipment, and passion for the game.
• A track record of success working in a similar role where both customer service and upselling/warm calling was key.
• Ability to demonstrate outstanding customer service focus and telephone etiquette.
• Excellent communication, interpersonal, influencing and listening skills.
• Computer system literacy including: MS Office, Outlook, and Internet. Oracle advantageous.
• Excellent organization skills, ability to multi-task, a keen eye for detail and a solution-oriented approach

What we offer…

• Competitive salary, bonus potential and contributory pension
• Private Healthcare, contribution towards a wellbeing benefit of your choice and money towards trips for you and your family to the dentist and opticians
• Staff discount and further discounts from hundreds of retailers to help with food shopping, birthdays, holidays and more.
• Golf Club Loan set
• Competitive holiday allowance and no expectation that you’ll be working on your birthday!

If you would enjoy working in a fast paced and vibrant company, have a track record of success working within customer service or inside sales, and have a passion for golf, we’d love to hear from you! Apply today to join #team TaylorMade and be part of our story...