Sales and Service Assistant FTC

Join; Greater London; Vor Ort; GBP 20.000 - 26.000; Vollzeit

Zusammenfassung

Hermès in Bond Street seeks a Sales & Service Assistant on a fixed-term contract until 31 August 2027. You will deliver exceptional service in Women's Ready-To-Wear, creating memorable client experiences.

Ideal candidates are client-focused, with strong communication, CRM skills, and a collaborative spirit, able to uphold Hermès standards in a fast-paced luxury retail environment. You will participate in daily briefings, maintain impeccable visual presentation, and build lasting

Qualifikationen

• Previous experience in customer-facing roles, ideally in luxury fashion.
• Strong communication and relationship-building skills.
• Ability to thrive in a fast-paced retail environment and uphold brand standards.

Aufgaben

• Create memorable client experiences through confident, thoughtful service.
• Maintain CRM practices to foster lasting relationships with clients.
• Build trust by sharing knowledge of products and craftsmanship.
• Support store presentation and daily operational tasks, including briefings.
• Collaborate with colleagues to deliver consistent, high-quality service.
• Uphold Hermès values and standards in all client interactions.

Kenntnisse

Client-focused service

Team collaboration

Storytelling & communication

Adaptability

Tools

CRM software

Jobbeschreibung

We are currently seeking a passionate, energetic, and client-focused Sales & Service Assistant with extensive experience in Women's Ready-To-Wear to join our team in Bond Street on a fixed-term contract until end of August 2027. The ideal candidate will have a strong passion for Women's Ready-To-Wear and a talent for delivering exceptional service in a fast-paced retail environment.

The Role

In this role, our clients experience is key. You’ll play a part in creating memorable experiences for our clients while contributing to the store’s success through confident, thoughtful storytelling, animation and surprise. Whether it's small or large or a mix of commercial and non-commercial moments, you'll think local and go beyond expectations. With a warm and patient approach, you’ll build trust and connection through inspiring and showcasing your knowledge of beautiful product and craftmanship within your Metier. Your insights and proactive attitude will help shape the store’s commercial direction.

As a collaborative team member, you’ll support new colleagues, take on meaningful responsibilities and actively engage in daily briefings and operational tasks. With clients, you’ll foster lasting relationships through genuine communication, diligent CRM practices, and consistent communication —building long lasting connections to be able to make valued recommendations to cherished clients.

Maintaining high standards comes naturally, as you ensure items in the Metier are handled with the utmost care and the store remains beautifully presented. You’ll embrace all training with enthusiasm, both for personal growth and to uplift and inspire those around you. It’s a role where your warmth, curiosity, and commitment truly make a difference.

About You

You are passionate, genuine and committed to delivering exceptional client service, supported by prior experience in customer-facing roles. Showing professionalism, empathy, and composure in challenging situations, while maintaining adaptability and a collaborative spirit. With a high standard of personal conduct, you take initiative, contribute actively to team success, and consistently uphold the values of Hermès. Being reliable and solution oriented, excited to truly inspire and understand your clients, leading them to discover and be excited about new objects.

Please note: You must already have the right to work in the UK allowing you to work full time for the entire duration of employment, as unfortunately we are unable to offer visa sponsorship for this position.