Sales and Service Ambassador (Leather)

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Sales and Service Ambassador in London. This dynamic role involves actively engaging with customers to drive sales and enhance their shopping experience. You will be responsible for maintaining high service standards, supporting your colleagues, and contributing to store objectives. If you have a passion for customer service and a knack for sales, this is the perfect opportunity to thrive in a vibrant retail environment. Join a team where your contributions will be valued and recognized, and help create memorable experiences for clients.

Qualifications

• Strong customer service and sales skills are essential.
• Ability to communicate effectively and maintain positive customer interactions.

Responsibilities

• Contribute to store turnover through active selling and customer engagement.
• Support newcomers and manage store standards and communications.

Skills

Sales Skills

Customer Service

Communication Skills

Teamwork

Problem-Solving

Tools

CRM Software

Job description

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Sales and Service Ambassador (Leather), London

Client:

Location: London, United Kingdom

Job Category: -

EU work permit required: Yes

Job Reference: 7aa364405f83

Job Views: 5

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Key responsibilities

1. Sales & Service
2. Contribution to store turnover through active selling.
3. Demonstrate warmth and patience with customers, maintaining a positive attitude.
4. Handle customer requests confidently and communicate effectively.
5. Develop knowledge of after-sales support processes.
6. Proactively familiarize yourself with merchandise to enhance product knowledge and selling confidence.
7. Understand and contribute to commercial objectives.
8. Provide qualitative feedback to store management and merchandising teams.
9. Deliver outstanding service to clients.

Support

1. Support newcomers and serve as a 'go-to' person.
2. Take on additional responsibilities such as ambassador for VM/CRM/training/digital.
3. Contribute regularly to morning briefs.
4. Manage cycle count results within your metier and suggest improvements.

Client

1. Maintain strong customer communication during selling and after sales.
2. Accurately capture and record client data in CRM.
3. Build and enhance an active client base.
4. Engage in clientelling with local clients.
5. Gain experience in taking special orders.

Standards

1. Participate actively in store communications.
2. Exhibit excellent verbal and written communication skills.
3. Maintain store standards and familiarize with daily procedures.
4. Handle merchandise with care and respect.
5. Adhere to and uphold house procedures.
6. Maintain and uphold VM standards.
7. Be aware of stock levels and ensure timely replenishment and organization.

Training

1. Participate in and complete training programs.
2. Develop training skills to share knowledge with colleagues.

KPI’s

• Service: Meet ACE index score > 80%, support store conversion rate.
• Measurable Targets: sales, units sold, average transaction, cross selling, UPT, Hpad usage, client creation, pre-selling, reservation, support repurchase rate.

Competencies

• Demonstrate team spirit and act as a team player.
• Show warmth and empathy, especially with objections.
• Stay calm under pressure, adaptable and versatile.
• Act as an ambassador of the House.
• Maintain high personal standards and take initiative.
• Constructively challenge norms.
• Show resilience, dependability, and problem-solving skills.
• Be active, flexible, involved, and motivate others.
• Lead by example with exceptional service standards, warmth, generosity, and simplicity in client interactions.

**Job responsibilities and functions are not limited to the above. As Hermès employees, we must always ensure that all functions of our position are performed with the highest level of professionalism.