Sales and Service Advisor

Arnold Clark Group; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

33 days’ holiday allowance with room >

Generous retail discounts

Private healthcare

Simplyhealth – GP access 24/7 and cash

Pension scheme

Maternity and paternity packages

Opportunities for training and career

Job summary

Arnold Clark Group is seeking an Insurance Sales Advisor in Glasgow to guide customers through purchasing, servicing and renewing insurance products by phone. You will deliver excellent service, meet defined targets, and help customers with policy changes and renewals.

The role requires more than two years in a similar insurance role and involves selling over the phone. The position offers full-time hours with hybrid working after training, and you’ll use multiple systems to process data and

Qualifications

• More than two years’ experience in a similar insurance role.
• Ability to meet defined targets and exceed customer expectations.

Responsibilities

• Taking inbound and outbound calls
• Maximising sales opportunities within the insurance industry
• Helping customers with policy changes and renewals
• Data input using various systems
• Ensuring quality assurance against KPIs
• Liaising with insurance partners for best products and value

Skills

Inbound calls

Outbound calls

Sales opportunities

Policy renewals

Data entry

Quality KPIs

Team collaboration

Job description

We offer:

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours

Full time: Monday - Friday 9am - 5pm.

Hybrid working is available within this role, once fully trained.

About the role

Arnold Clark Insurance Sales Advisors guide our customers through the process of purchasing products, servicing and renewing them each year. Delivering fantastic customer service and going the extra mile is a huge part of this role – as is being able to confidently sell our products over the phone.

This role would ideally suit someone with more than two years’ experience in a similar insurance role, who enjoys working to defined targets and exceeding customer’s expectations.

Day-to-day-duties

• Taking inbound and outbound calls
• Making the most of sales opportunities within the insurance industry
• Helping our customers with any changes they make to their policies and renewing them when they become due
• Data input using a variety of systems
• Making sure that all aspects of quality assurance are reached, as these will be measured against KPIs
• Liaising with our insurance partners to make sure we agree the best possible products and value for our customers

Essential skills

• A high level of accuracy and attention to detail
• A professional and clear telephone manner
• Brilliant communication and influencing skills
• Ability to multi-task and prioritise your workload
• Ability to work well within a team

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.