Sales and Service Advisor

Arnold Clark Group; Glasgow; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

33 days holiday

Retail discounts

Private healthcare

GP access (Simplyhealth)

Pension

Maternity/Paternity

Training & progression

Hybrid work

Job summary

Arnold Clark Insurance Services in Glasgow is seeking an experienced Insurance Sales Advisor to guide customers through buying, servicing and renewing insurance products. The role emphasizes high-quality customer service and confident phone sales.

You'll handle inbound and outbound calls, drive sales opportunities, assist with policy changes and renewals, and input data across multiple systems. Hybrid working is available after training.

Qualifications

• Two years' experience in a similar insurance role.
• Confident at selling products over the phone.
• Able to meet defined targets and KPIs.
• Excellent accuracy and attention to detail.

Responsibilities

• Take inbound and outbound calls to customers.
• Generate sales opportunities within insurance products.
• Assist customers with policy changes and renewals.
• Input data across multiple systems.
• Ensure quality assurance standards are met and KPIs tracked.
• Liaise with insurance partners to secure best products for customers.

Skills

Communication skills

Customer service

Target driven

Multi-tasking

Teamwork

Tools

CRM systems

Job description

We’re looking an experienced Insurance Sales Advisor to work at our Arnold Clark Insurance Services in Kilbirnie Street, Glasgow.

We offer:

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours

Full time: Monday - Friday 9am - 5pm.

Hybrid working is available within this role, once fully trained.

About the role

Arnold Clark Insurance Sales Advisors guide our customers through the process of purchasing products, servicing and renewing them each year. Delivering fantastic customer service and going the extra mile is a huge part of this role – as is being able to confidently sell our products over the phone.

This role would ideally suit someone with more than two years’ experience in a similar insurance role, who enjoys working to defined targets and exceeding customer’s expectations.

Day-to-day-duties

• Taking inbound and outbound calls
• Making the most of sales opportunities within the insurance industry
• Helping our customers with any changes they make to their policies and renewing them when they become due
• Data input using a variety of systems
• Making sure that all aspects of quality assurance are reached, as these will be measured against KPIs
• Liaising with our insurance partners to make sure we agree the best possible products and value for our customers

Essential skills

• A high level of accuracy and attention to detail
• A professional and clear telephone manner
• Brilliant communication and influencing skills
• Ability to multi-task and prioritise your workload
• Ability to work well within a team

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.