Sales and Reservations

Elle R Leisure; Manchester; On-site; GBP 10,000 - 14,000; Part time

Job summary

Elle R Leisure is seeking a part-time Sales & Reservations team member for its Central Reservations Team in Manchester. Key responsibilities include handling enquiries about bookings and promoting restaurant packages. The ideal candidate will excel in customer service, have a great telephone manner, and ideally possess hospitality experience.

Benefits

50% off at Dukes 92 and all Albert’s restaurants

Career progression opportunities

Christmas Day & Boxing Day off

Regular Staff Parties

Qualifications

• Passion for exceeding customer service standards.
• Ability to upsell and promote business.
• Previous experience in hospitality as a host/hostess is desirable.

Responsibilities

• Handle inbound enquiries regarding restaurant bookings via phone and email.
• Communicate important booking information to management.
• Gather feedback from guests to improve the service.

Skills

Customer service

Upselling

Communication

Teamwork

Tools

OpenTable

Job description

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We are on the search for a Sales & Reservations team member to join our Central Reservations Team based in our canal-side head office, Elle R Leisure. You will be highly motivated and have great telephone manner.

Elle R leisure is a true independent multi concept operator. We have been trailblazers for the last 20 years and are still progressing and expanding in the North west hospitality industry. Our venues include the Alberts Restaurants, Dukes 92, Woodlands Hotel, Soughton Hall, Hello Hotel and soon to be opened Longridge house.

Albert’s first opened in Castlefield in 2004, built on a simple idea: serve great food in stylish spaces at fair prices. That vision still drives everything we do – from our bold menus to our warm, welcoming hospitality and modern restaurants

Part time position – Will need to be fully flexible to work on Fridays, Saturdays & Sundays

Key responsibilities will include:

Handling of all inbound enquiries regarding our restaurant bookings & general queries via phone, email & social media.

Communicate well to all members of management in the venues and outline all important booking notes/information they may need to be aware of.

Have the ability to think outside of the box when it comes to maximising covers/space on the restaurant diary.

Gain feedback from guests after they dine to help us continuously improve and develop.

The ideal candidate

A passion for exceeding customer service standards, the ability to upsell packages and build excellent customer relationships is paramount to this role, ensuring the guest experience and booking journey is seamless for our guests.

- Have an excellent telephone manner

- Ability to upsell and promote the business and menus

- A positive and can-do attitude

- Can work in an office environment as part of a team

- Previous experience in hospitality as a host/hostess (desirable)

- Previous experience using the OpenTable booking system (desirable)

What we offer in return

- 50% off at Dukes 92 and all Albert’s restaurants for you and one other

- Career progression to take your skills to the next level!

- Christmas Day & Boxing Day off

- Staff Welfare Manager

- Regular Staff Parties

OUR OTHER VENUES

Albert’s Didsbury

Albert’s Worsley

Dukes 92

Albert’s Shed

Albert's Standish

The Castlefield Rooms

Soughton Hall

Interested? Apply now and we will be in touch soon to welcome you to the team!