Sales and Operations Manager

VanRath; Holywood; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is assisting with the recruitment of a Sales and Operations Manager in Holywood. This full-time permanent position offers up to £30,000 plus bonuses. Responsibilities include overseeing daily operations, managing teams, and ensuring compliance with operational guidelines. The ideal candidate will have experience in a telephony environment and be skilled in process management. This role provides excellent benefits and opportunities for growth.

Benefits

Fantastic benefits package

Growth opportunities and progression

Qualifications

• Experience managing teams/operations in a telephony environment.
• Ability to manage business processes effectively.
• Experienced in working towards deadlines.

Responsibilities

• Overseeing daily operations to ensure seamless business activities.
• Monitoring staff performance and scheduling to maintain efficiency.
• Managing campaign reporting and administration hours.

Skills

Team management experience

Process management

Ability to meet deadlines

Job description

Overview

VANRATH are assisting with the recruitment of a Sales and Operations Manager for a business in Holywood that offer telephone campaigns.

This is a Full-time position - Monday - Friday

Permanent position - Position of work is Holywood

Salary:

Up to £30,000 + bonus (OTE £45,000 - £50,000) & Fantastic Benefits package & Growth Opportunities (Progression)

Responsibilities

The Operations Manager is responsible for overseeing the daily, weekly, and monthly operational functions of the company to ensure seamless business activities across all departments. This role involves ensuring efficiency, accuracy, and compliance while working closely with different teams to drive business success. Key areas of responsibility include campaign operations, staff management, campaign reporting & administration, back-office operations, systems & compliance, and general office operations.

• Ensure the smooth execution of campaigns from launch to completion
• Monitor staff performance, attendance, and shift scheduling to maintain operational efficiency.
• Manage campaign reporting and scheduling of administration hours according to business needs.
• Deliver client schedule deliverables through coordination of various suppliers.
• Oversee the printing and distribution of raffle packs while managing returns. Ensure adherence to documented back-office procedures.
• Ensure system efficiency by managing office hardware/software issues, and ensure platform maintenance.
• Oversee compliance with GDPR, outbound calling guidelines, and procedural standards.
• Supervise housekeeping, key-holder duties, and general office upkeep to maintain a productive work environment.

The Ideal Person

• Experience managing teams / operations in a telephony environment
• Ability to manage business processes
• Experienced working to deadlines

Recent Feedback

"The team at VANRATH were extremely helpful in helping me find my new role. They kept me up to date on my application and provided excellent advice throughout the interview process. Overall the process could not have gone smoother or any quicker and I would definitely recommend reaching out to them if you are on the lookout for a new role."

"I was contacted by VANRATH in regards to a job I had applied for. They were extremely helpful and gave me a number of positions to apply for. They had interviews set up in a number of hours and I secured a position within days. They kept we well informed throughout the process and has continued to touch base after I have started my new role. Couldn\'t recommend enough."