Sales and Operations Manager

ZipRecruiter; England; On-site; GBP 32,000 - 35,000; Full time

Job summary

An established retail company is seeking a dedicated Sales and Operations Manager to lead their Sales department. This role focuses on enhancing customer service and driving sales performance through strategic initiatives. The ideal candidate will possess exceptional communication and leadership skills, along with a passion for delivering high-quality customer service. Join a supportive environment where your contributions can make a significant impact on customer satisfaction and team success. This opportunity is perfect for those looking to grow professionally while making a real difference in a respected retail organization.

Benefits

Competitive Salary

Professional Development Opportunities

Supportive Work Environment

Impactful Role in Customer Service

Qualifications

• Proven track record in Sales and Operations Management in retail.
• Exceptional communication and interpersonal skills are essential.

Responsibilities

• Develop and implement customer service policies and procedures.
• Drive sales performance through effective sales strategies.

Skills

Communication Skills

Leadership

Problem-Solving

Customer Service

Interpersonal Skills

Job description

Job Description

Our client are looking for a dedicated Sales and Operations Manager to oversee their Sales department and ensure they provide the best customer service in the Retail industry. The successful candidate will have excellent communication skills, a positive attitude, and a passion for providing top-notch customer service.

Client Details

This role is within a well-established, medium-sized retail company based in Hove. The organisation takes pride in its welcoming, supportive environment and commitment to employee satisfaction.

Description

• Develop and implement customer service policies and procedures
• Driving sales performance through implementing effective sales strategies
• Handle complex customer complaints and issues
• Provide training and support to team members
• Work closely with other departments to ensure a consistent customer experience
• Analyse customer feedback and purchasing trends
• Drive continuous improvement in the Sales department
• Represent the company at industry events and conferences

Profile

A successful Sales and Operations Manager should have:

• A proven track record in a Sales and Operations Management role within the retail industry
• Exceptional communication and interpersonal skills
• Strong leadership and team management abilities
• Ability to handle stressful situations and remain patient and professional
• Excellent problem-solving skills and a customer-focused approach
• A passion for delivering high-quality customer service

Job Offer

• A competitive salary in the range of £32,000-£35,000
• A supportive work environment in a well-established retail company
• Opportunities for professional development and growth
• An opportunity to make a real impact in the customer service department

If you are a dedicated professional looking for a rewarding role in Sales and Operations Manager in Hove, we encourage you to apply. This is a fantastic opportunity to join a respected retail company and really make a difference.