Sales and Operations Administrator

JR United Kingdom; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Sales and Operations Administrator to support their operations in Gateshead. This role involves managing a team of Sales Administrators, ensuring efficient order management, and maintaining high delivery performance. The ideal candidate will possess a strong background in sales administration and manufacturing, with excellent communication and team management skills. Join a dynamic environment where your contributions will directly impact customer satisfaction and operational success. If you are passionate about driving efficiency and leading a team, this opportunity is perfect for you.

Qualifications

• Experience in sales administration and manufacturing is essential.
• Strong team management and customer communication skills are required.

Responsibilities

• Manage a team of Sales Administrators to ensure company standards.
• Coordinate with production and customers to manage orders effectively.

Skills

Sales Administration

Customer Communication

Team Management

Order Management

Education

Experience in Sales Administration

Manufacturing Experience

Tools

ERP Systems

Job description

Job Title: Sales and Operations Administrator, Gateshead

Client: Jackson Hogg

Location: Gateshead, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 7

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Jackson Hogg is currently supporting a business based in Gateshead in the appointment of a Sales and Operations Planning Manager on a permanent basis.

You will directly support the Operations Director and will be responsible for managing the Senior Sales Administrator and Sales Administrator.

Key Responsibilities:

1. Manage the team of Senior Sales Administrators and Sales Administrators, ensuring all company standards are followed.
2. Review customer orders to ensure they align with order history and work with customers on abnormalities or large orders.
3. Assess orders against production capacity and coordinate with customers to spread demand if necessary.
4. Communicate with customers regarding potential late deliveries.
5. Coordinate with production on priority parts to meet customer critical needs.
6. Monitor delivery performance to maintain a KPI of 97%.
7. Collaborate with the New Product Introduction team to ensure new customers and parts are accurately added to the ERP system.
8. Ensure your team meets targets and works efficiently and timely.

We are seeking candidates with a background in sales administration and manufacturing experience.