Sales and Marketing Manager

Macildowie Associates; Barnsley; On-site; GBP 22,000 - 27,000; Full time

Job summary

An established industry player is seeking a Customer Service Coordinator to enhance their busy team. This vital role focuses on delivering exceptional customer service and efficiently scheduling engineer diaries. The ideal candidate will thrive in a fast-paced environment, showcasing strong communication and organizational skills. You'll be the first point of contact for customer inquiries, ensuring accurate records and liaising with internal teams for optimal customer satisfaction. Join this dynamic company and make a significant impact on their operations while enjoying a supportive work environment.

Benefits

Company Pension

Free On-Site Parking

Private Medical Insurance

Qualifications

• 3+ years in a customer service role with a focus on scheduling.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Serve as the first point of contact for customer enquiries.
• Coordinate and schedule multiple engineers' diaries effectively.

Skills

Customer Service Experience

Communication Skills

Organisational Skills

Attention to Detail

Scheduling Experience

Teamwork

Job description

Macildowie are looking for a Customer Service Coordinator / Scheduler / Planner to join a busy team. This role is key to ensuring excellent customer service, smooth scheduling of engineer diaries, and effective communication with clients and internal teams. The ideal candidate will have a strong "can do" attitude, excellent communication skills, and be confident in a fast-paced environment.

Salary: Up to £27,000 (depending on experience)
Working Hours: Monday to Friday
Job Type: Full-time, Permanent
Location: Barnsley

KEY RESPONSIBILITIES:

• Serve as the first point of contact for customer enquiries via phone, email, and in-person
• Coordinate and schedule multiple engineers' diaries
• Maintain accurate records of customer interactions and scheduling updates
• Liaise with internal departments to resolve queries and support customer satisfaction
• Document customer feedback and escalate where necessary for service improvements
• Deliver a professional, courteous, and solution-focused customer experience

REQUIRED EXPERIENCE & SKILLS:

• 3+ years in a customer service role (required)
• Excellent verbal and written communication skills
• Strong organisational and multitasking abilities
• High attention to detail with accurate data entry skills
• Confident working both independently and as part of a team
• Experience planning/scheduling diaries is essential
• Knowledge of the Fire and Security industry is a plus

BENEFITS:

• Company pension
• Free on-site parking
• Private medical insurance

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.