Sales and Marketing Assistant

THYME; Gloucester; Hybrid; GBP 32,000; Full time

Job summary

A family-run destination in Gloucester is seeking a dynamic Sales and Marketing Assistant. This hybrid role combines customer-facing retail duties with creative marketing responsibilities. The ideal candidate will engage customers, support marketing initiatives, and contribute to a positive brand experience. Join a vibrant team dedicated to fostering hospitality excellence and professional growth.

Benefits

Exceptionally generous Service Charge bonuses paid monthly

28 days annual leave

Free staff parking on site

50% off food

Cookery School discount

Annual staff Christmas Party

Qualifications

• Experience in a retail or customer service environment (hospitality experience also welcomed).
• Strong interest in branding, design, and communication.
• Photography or basic content editing skills.

Responsibilities

• Deliver exceptional customer service, acting as a brand ambassador on the shop floor.
• Support the marketing team in creating and scheduling content across social media channels.
• Assist with promotional campaigns and events.

Skills

Customer service skills

Familiarity with social media

Organizational skills

Creative design skills

Tools

Canva

Adobe Creative Suite

Job description

Social network you want to login/join with:

Sales and Marketing Assistant, Gloucester

Client: THYME

Location: Gloucester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: f5f6269fb838

Job Views: 5

Posted: 01.08.2025

Expiry Date: 15.09.2025

Job Description:

We are looking for a dynamic and detail-oriented Sales and Marketing Assistant to join our team. This is a hybrid role combining customer-facing retail duties with creative and administrative responsibilities in marketing. You will be instrumental in ensuring our brand and products are consistently and effectively communicated across all customer touchpoints — from the shop floor to digital channels, hotel rooms, spa areas, and beyond.

OTE of £31,420 based on 42.5 hours per week

Key Responsibilities:

• Deliver exceptional customer service, acting as a brand ambassador on the shop floor.
• Assist customers with product information and purchases in a knowledgeable and engaging manner.
• Ensure the retail space is always well-presented, fully stocked, and aligned with brand standards.
• Provide feedback from customers to inform marketing and product development.
• Work with the shop team to ensure daily tasks are completed.

Marketing & Communications:

• Develop and maintain in-store signage and printed materials to effectively communicate brand messages and product information across all site locations (shop, hotel rooms, spa, etc.).
• Support the marketing team in creating and scheduling content across social media channels (Instagram, Pinterest, etc.).
• Assist with promotional campaigns and events, both on-site and online. E.g. Pop ups

Product & Brand Development Support:

• Work closely with the Product Development team to create and update lookbooks, brochures, and other branded documents.
• Contribute ideas for improving the visual presentation and messaging of products.
• Experience in a retail or customer service environment (hospitality experience also welcomed).
• Strong interest in branding, design, and communication.
• Familiarity with social media platforms and digital content creation.
• Highly organised, proactive, and able to manage multiple tasks.
• Experience with design tools (e.g., Canva, Adobe Creative Suite).
• Photography or basic content editing skills.
• Previous experience in a dual-role or lifestyle/hospitality setting.

This is a great opportunity for someone looking to grow their skills in both retail and marketing, within a creative and customer-focused environment. If you’re passionate about brand storytelling and love working with people, we’d love to hear from you.

About Thyme

Set in 150 acres of farmland, Thyme is a family-run destination: we have a hotel, a spa, a cookery school, restaurants, and a farm. We grow our vegetables, fruit & herbs, and we have nature at our heart.

A destination for local regulars, London weekenders, and international travelers alike, each day brings variety, vibrancy, and excitement.

We are a team that consistently strives for a world-class guest experience, to celebrate the seasons, and immerse guests in our love of the land. Our people are dynamic, passionate, considerate, and collaborative, with a culture of learning and progression at our core.

Why Choose Thyme:

A Flourishing Team: Our team is vibrant, professional, and collaborative. With our company values at our heart, the team works together to deliver true hospitality excellence.

A Connection to the Land: Throughout Thyme, there is plenty of open space and gardens to wander. Our work environments are light and airy, always maintaining a connection to the outside.

Professional Development: Personal and professional development is at the heart of our people strategy, with training and leadership programs as well as development plans for all the team.

Competitive Remuneration: We offer excellent pay and benefits. Our service charge is substantial, and every penny goes to our hardworking team each month.

Benefits for the Team

• Exceptionally generous Service Charge bonuses paid monthly.
• 28 days annual leave PA + all staff get an extra day off on their birthday.
• Healthy & delicious meals on duty prepared by our own chefs, and a comfy team room to enjoy during breaks.
• Employee assistance & wellbeing program.
• High-quality, sustainably made, and stylish uniforms provided.
• Free staff parking on site.
• Team rates to stay at Thyme for £150 per night, with the possibility to extend to family.
• 50% off food in both the Ox Barn and the Swan.
• Cookery School discount: all classes are £40 per person, available for you plus 1 guest.
• 40% discount on our retail range Bertioli.
• Annual staff Christmas Party with dinner, drinks, music & dancing!
• A personalized approach to investment in your professional development.
• Beautiful location with plenty of space to walk and relax during break times!

Thyme is an equal opportunity employer. We are committed to being a successful, caring, and welcoming place for all. We promote a culture of respect and understanding, valuing diversity of backgrounds and circumstances. No applicant will receive less favorable treatment based on gender, age, disability, religion, belief, sexual orientation, marital status, or race, or be disadvantaged by conditions or requirements which cannot be justified.

Our Culture

A welcoming, caring, positive, and supportive culture, defined by inclusivity, accountability, and recognition. Effective communication, listening, and a commitment to health and wellbeing are the foundations of our culture.

Our Values

• Considerate - Thoughtful actions impacting people and the planet.
• Consistency - Delivering performance and stability through collaboration and communication.
• Integrity - Displaying total integrity, fostering respect, honesty, and trust.
• Pride - Taking pride in who we are and what we do, with style.
• Aspiring - Striving for excellence, rewarding resilience and ambition.