Sales and Marketing Administrator

The One Group; Cambridge; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading support services firm in Cambridge is seeking a proactive candidate for a support role in the Sales & Marketing Department. The successful individual will be responsible for analysis, reporting, and customer service, acting as the first point of contact for customers. The role requires strong communication skills, attention to detail, and proficiency in tools like Google Analytics and PowerBI. A hybrid work option is available with competitive benefits.

Benefits

Generous salary and benefits

Hybrid working arrangement

Qualifications

• Experience in publishing preferred.
• Customer care skills are essential.
• Knowledge of contracts and licenses is advantageous.

Responsibilities

• Provide analysis and reporting to support sales.
• Manage customer needs and expectations tactfully.
• Coordinate email campaigns and analyze results.

Skills

Customer care skills

Report development

Strong analytical skills

Proficiency in Microsoft Excel

Education

GCSE maths and English or equivalent

Tools

Google Analytics

PowerBI

Mailchimp

Job description

Good location, close to local transport links

Hybrid working

Generous salary and benefits

Purpose of Role

This support role is responsible for providing analysis, reporting, customer service, contract and licensing activities, and marketing administration within the Sales & Marketing Department. The post holder will be the first point of contact for many of the Company's customers and will be responsible for generating invoices, liaising with colleagues across departments, assisting with the sales process, and managing the Company's customer data integrity.

As part of the busy Sales & Marketing Department, the post holder's duties interconnect with others in the sales, accounts, and marketing teams, requiring the post holder to be a team player, confident in their own ability, and able to meet challenging deadlines during busy periods. Accuracy is essential.

Working hours: Five days per week (Mon-Fri). Hybrid working available.

Key Responsibilities

• Reporting: Competitor and industry research; Usage reporting and analysis using systems like Google Analytics, PowerBI, Dimensions, Impact Vizor.
• Coordination of contracts and licenses: Assist with customer invoicing, licensing, and quotation administration; Coordinate orders and invoices for subscriptions and sales agents.
• First line of contact: Manage customer needs and expectations tactfully; Handle external agent queries.
• Customer service and administration: Collaborate with sales on new customer proposals; Organize multiple activities to meet deadlines; Manage sales systems; Handle renewals and payments.
• Sales Support: Prepare sales quotes and licenses; Support sales research; Assist with onboarding new customers; Maintain customer profiles; Support invoicing; Analyze sales data.
• Marketing: Coordinate email campaigns; Use sales data for targeted campaigns; Use Mailchimp or CRM; Report campaign results; Prepare website traffic reports; Support marketing activities.
• eTOC management: Manage banners, bookings, and articles; Track sign-ups; Handle unsubscribe requests.
• Library liaison: Monitor customer registrations.
• Other duties: Manage permissions, reporting, general administration, and attend meetings.

Qualifications and Experience

• Experience in publishing preferred.
• Report development and sales support experience.
• Customer care skills.
• Knowledge of contracts and licenses advantageous.
• GCSE maths and English or equivalent.
• Proficient in Microsoft Excel, Word, PowerPoint.

Personal Attributes

• High accuracy and numeracy skills.
• Ability to prioritize.
• Proactive and flexible.
• Team player.
• Professional, discrete, trustworthy.
• Excellent communication skills.
• Strong analytical and problem-solving skills.
• Organized, able to work under pressure.
• Forward-thinking.
• Willing to learn new skills.