Sales and Lettings Officer (14 Month FTC)

Paragon Bank; Metropolitan Borough of Solihull; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Paragon Bank is seeking a Sales and Lettings Officer for a 14-month FTC. This role involves managing workloads, handling customer queries, and ensuring compliance in sales processes. The bank values diversity and offers a supportive environment for personal and professional growth.

Benefits

Generous Holiday Allowance

Share Save Scheme

Profit Related Pay

Pension Plan

Family Friendly policies

Employee Discounts

Volunteering Day

Life Assurance and Personal Accident Cover

Qualifications

• Understanding of sales and lettings processes.
• Ability to communicate clearly, both verbally and in writing.
• Effective time management and prioritisation skills.

Responsibilities

• Daily management of assigned workload using workflow systems.
• Handling queries via email and telephone, resolving complaints.
• Ensuring compliance with legislative requirements.

Skills

Communication

Problem Solving

Time Management

Job description

Sales and Lettings Officer (14 Month FTC)

• Sales and Lettings Officer (14 Month FTC)

About The Role

Let’s grow together!

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re interested in sales and lettings and looking for an opportunity to grow in a friendly environment, we’re looking for you!

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

What you’ll be doing

• Daily management of your assigned workload, utilising appropriate workflow systems and processes
• Handling queries via email and telephone calls, identifying complaints and/or vulnerabilities that require empathy, sensitivity and an effective resolution
• Liaison with 3 rd party agents as well as internal support areas
• Ensuring accurate receipt or preparation of necessary paperwork to comply with legislative requirements
• Ensuring you are effective at achieving completion of the sales or lettings processes in appropriate timescales

About You

What you’ll bring to the team

• Ability to communicate clearly, both verbally and in writing
• An understanding of both the sales and lettings processes
• An understanding of the legislation impacting the sales and lettings industry
• An ability to think logically to find effective solutions
• Effective time management and prioritisation skills

Even if you don’t meet all the criteria,we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.

Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.

About Us

Working hours

Working hours at 8:30am to 5pm Monday to Friday. You will be required in office a minimum of 1 day per week. Currently this is a Wednesday and the whole team are in the office together for this day.

Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

What can we offer you?

• Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
• Share Save Scheme:Annually, you have the opportunity to buy shares in Paragon at a discounted rate
• Profit Related Pay: We share some of our annual profit with our eligible employees
• Pension Plan:We contribute up to 10% of your annual salary towards your pension
• Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment
• Employee Discounts:Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
• Volunteering Day:Contribute to causes you care about with one volunteering day per year
• Life Assurance and Personal Accident Cover

Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home. We are also open to discussing part time options.

Be yourself

As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.