Sales and Engineering Support Engineer

Social network you want to login/join with:

Sales and Engineering Support Engineer, Doncaster

col-narrow-left

Client:

Network Communication Systems Ltd

Location:

Doncaster, United Kingdom

Job Category:

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

035be617a385

Job Views:

9

Posted:

24.04.2025

Expiry Date:

08.06.2025

col-wide

Job Description:

Sales and Engineering Support Engineer - Telecare and Security - (Electrical Trades)

Company Overview:

Network Communication Systems Ltd (NCS Ltd), has been trading since 1992 and designs, develops innovative Telecare/Telehealth and Door Entry/Access Control products and systems. Since the introduction of its own product range, the company has seen rapid growth and requires a person to fill this role.

Job Overview:

Responsibilities include:

• Engineering Support – resolving system faults and undertaking small installation projects. Project management duties.
• Sales Support – liaising with customers, site surveys, quotations, and related sales tasks.

These duties relate to Telecare, Warden Call, Access Control Systems, Door Entry/Fob Access, CCTV, and Automatic Swing Door Operators.

Hours of Work: 40 hours/week, Monday to Friday, 8:30 am – 5:00 pm (on-site). On-call rota of 1 in 2.

Remuneration: £30,000 to £45,000/year, depending on location, qualifications, and experience.

Objectives: Provide high-quality engineering support, meet or exceed performance targets, prioritize customer needs, and demonstrate excellent customer relations and technical skills. Support 24/7 service provision and aim for first-visit fault resolution.

Duties include:

• Maintaining and repairing equipment and systems.
• Exceeding productivity, quality, and attendance targets.
• Deep knowledge of company products for repair and functionality.
• Performing preventative maintenance and first-line repairs.
• Providing technical training and assistance.
• Resolving customer satisfaction issues proactively.
• Working flexibly across geographical areas.
• Supporting installation activities, including site surveys and commissioning.
• Participating in standby rota and project management from start to finish.
• Preparing risk assessments, method statements, and safety procedures.
• Overnight stays may be required, less than 25 nights/year.

Experience, Skills, and Attributes:

• First-class management and technical experience in relevant sector.
• CRB or similar background check required.
• Proficiency in Microsoft Office, MS Project, MS Visio.
• Electrical/Electronic qualification at NVQ Level 3 or above.
• Basic IP network knowledge (routers, switches, IP endpoints).
• Full UK driving license.
• Strong problem-solving, customer focus, teamwork, and flexibility.
• Technical knowledge of electrical/electronic systems and networks.
• IEEE 18th Edition and Inspection/Test certificates preferred.

This description covers typical duties but may include other tasks as needed. The company reserves the right to amend the job description in consultation with the employee. This document is not part of the employment contract.