Sales and Dispatch Coordinator

STARK Building Materials UK; Northern Ireland; On-site; GBP 27,000 - 30,000; Full time

Job summary

JP Corry, a leading Builders Merchant in Northern Ireland, seeks a Sales and Dispatch Coordinator to enhance customer satisfaction. The role involves managing customer relationships, processing orders accurately, and coordinating dispatch of goods. Ideal candidates will have strong customer service experience, excellent communication skills, and a passion for delivering exceptional service.

Benefits

Generous annual leave scheme of 34 days

Build your own benefits package

Competitive pension scheme

Enhanced Maternity, Paternity & Adoption pay

Training opportunities for career growth

Staff Discount from JP Corry Branches

Bonus scheme opportunity

Access to Women In Business Membership

Qualifications

• Proven experience within a customer service-based role.
• Experience in ordering/managing stock.
• Strong verbal and written communication skills.

Responsibilities

• Drive business growth and enhance customer satisfaction.
• Ensure accurate and timely order processing and dispatch.
• Build relationships with customers and improve sales.

Skills

Customer Service

Communication

Stock Management

IT Proficiency

Job description

JP Corry, BITC’s ‘Responsible Company of the Year’ (2024) is a leading Builders Merchants in Northern Ireland. Our name is renowned for providing excellent quality and service in the supply of building materials and timber-based products. By hiring the right people for the job, who align with our values of ‘Decency’, ‘Passion’ and ‘Pride’ we provide excellent career opportunities in a challenging and rewarding environment. Through equipping you with the right tools and training we lay a solid foundation for you to make your career a successful one with us.

We are currently recruiting for a: Sales and Dispatch Coordinator

Based: Grove Street East, Castlereagh

About This Role

The role of the Sales and Dispatch Coordinator is to drive business growth, enhance customer satisfaction and maintain a competitive advantage. As Coordinator you will be an integral link between the sales team and our customers ensuring that all orders are processed and despatched accurately and on time

Hours of work: Monday to Thursday 07:30 – 17:00, Friday 07:30 – 16:00 and alternate Saturday mornings 8-12. Flexibility will be required depending on ad hoc event requirements. We are open to part time / job share options to suit the right applicant(s).

CLOSING DATE FOR APPLICATIONS: Monday 7th July

Duties To Include

• Contacting new & existing customers to encourage relationships through product knowledge, advice & trust to grow sales. Achieving & exceeding sales targets consistently.
• Timely response to customer enquiries, resolving any potential issues and upselling where possible.
• Effective delivery scheduling and customer contact.
• Process transactions and orders in a speedy, friendly efficient manner. Accurate stock ordering to fulfil customer orders such as Back to Backs & Direct to Site.
• Obtain and grow new accounts through branch customer interactions.
• Build relationships with central specialist teams and liaise with them to showcase current ranges and options available to grow future business.
• Stock ordering for both branch and customer requests completed accurately in a timely fashion.
• Coordinating the movement of goods from branch to customers ensuring goods are despatched on time and according to schedules
  
  

Are you who we are looking for?

First and foremost, we seek talented people that align well with our values and way of working; we innovate, we collaborate, we’re agile, we act with entrepreneurial spirit, and we’re supportive of and close to our customers.

Suitable Candidates Will Ideally Have/ Be

• Passionate about delivering an exceptional customer experience
• Proven experience within a customer service-based role.
• Experience in ordering/managing stock
• Possess strong verbal and written communication and interpersonal skills.
• Ability to work on your own initiative and as part of a team.
• Proficient in the use of IT
  
  

In The Circumstance Where We Receive a High Number Of Applications, We Reserve The Right To Apply The Following Enhanced Criteria To Facilitate Shortlisting

• Have worked in a similar role/environment
  
  

Benefits Of Working At JP Corry

• Generous annual leave scheme of 34 days per year pro rata inc statutory holidays
• Build your own benefits package & tailor to suit your needs: options to include high street discount vouchers & health checks
• Competitive pension scheme and Life Assurance benefit
• Enhanced Maternity, Paternity & Adoption pay
• Training opportunities, development & career growth
• Staff Discount from JP Corry Branches
• Aviva Digicare+
• Bonus scheme – opportunity for annual bonus
• Access to Women In Business Membership
• Volunteering & fundraising opportunities
• High 5 staff reward & recognition scheme
• Salary £27,500- £30,000
  
  

JP Corry is an equal opportunities employer

About Us

At JP Corry, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you’re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!