Sales and Customer Support Advisor – Flexible vehicle solutions

Recruitment Avenue; London; Hybrid; GBP 25,000; Full time

Job summary

An innovative company in the vehicle finance sector is looking for a Sales and Customer Support Advisor to enhance the customer onboarding experience. In this dynamic role, you will engage with customers, assist them with their vehicle rentals or purchases, and ensure they have a seamless experience from start to finish. Your contributions will be vital in managing customer relationships and enhancing service quality in a fast-paced environment. Join a forward-thinking organization that is committed to supporting the transition to electric vehicles and making a positive impact in the ride-hailing industry.

Qualifications

• Strong written and verbal communication skills are essential.
• Attention to detail and time management are crucial for success.

Responsibilities

• Oversee customer onboarding and assist with paperwork.
• Manage post-sales follow-up and ensure customer satisfaction.
• Book customer appointments for vehicle collection.

Skills

Communication Skills

Customer Service

Attention to Detail

Time Management

Teamwork

Problem Solving

Job description

Job Title – Sales and Customer Support Advisor – Flexible vehicle solutions

Job Location – London

Salary – £25k plus 10% bonus

In the role of Sales & Customer Support Advisor, you will oversee the customer onboarding experience in a busy vehicle finance sales office.

Our client is a vehicle finance and rental company providing flexible vehicle solutions for ride-hailing drivers, focused on electric vehicles.

Your role will involve planning for, preparing, and overseeing the customer handovers, as well as other related sales & customer service activity. Your role encompasses front-of-house customer service.

The government wants to switch ride-hailing to electric. Our client is one of the largest players in the sector and works with all the big ride-hailing companies.

Key Responsibilities:

• Onboarding new customers that are renting or buying vehicles.
• Assisting them with all required paperwork and answering any questions they may have about their contract or vehicle.
• Managing post-sales follow-up to confirm customers are happy with the service and product. Answering any queries raised and ensuring that as many customers as possible provide feedback and reviews.
• Assisting the sales & support teams by answering inbound calls.
• Booking in customers for their vehicle collection (handover) appointments.
• Overseeing the pre-hire process to ensure all prepared customer contracts and vehicle documentation are provided ahead of the vehicle collection.
• Sending prepared customer contracts out to customers alongside all vehicle documentation for their hire.

Skills Required:

• Professional, polite, and friendly: You will need to be welcoming and engaging to encourage the customers.
• Hardworking.
• Good written & verbal communication skills.
• Patient, understanding, and enjoys helping customers.
• A basic understanding of, and interest in, vehicles is desirable.
• Strong attention to detail.
• Enjoy contributing to the team and growing with the company.
• Good time management and multi-tasking skills – essential for working in our busy sales office.
• Happy to work under pressure.