Sales and Customer Service Executive

The Employer Agent; Pickering; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Uncapped commission

Job summary

Evergreen is seeking a proactive, sales‑driven professional to support Georgina, the Managing Director, in growing the business from existing customers and new relationships. The role blends outbound and inbound activity, with a focus on interior design and landscaping clients, and a warm team culture.

The successful candidate will analyse customer data, contact past clients, and qualify opportunities while delivering tailored solutions.

Qualifications

• Existing experience in a sales role, Account management or customer service.
• Willingness to cold contact people with no prior relationship.
• Experience in design-led fields like interior design, horticulture, landscaping, visual merchandising, office interiors, furniture or property styling.

Responsibilities

• Analyse existing customer database to reconnect with previous clients and identify opportunities for repeat work and referrals.
• Target interior designers, landscapers, office fit out firms and property developers who can benefit from Evergreen’s products.
• Build relationships with partners and customers via email and phone.
• Own selected customer enquiries by phone and email; qualify opportunities including size, budget, timescale, decision-makers and likelihood of project progression.
• Provide honest advice to guide customers to the right solution; hand over high-value enquiries to the MD when appropriate.
• Prepare quotes and proposals and follow up to secure decisions.
• Collaborate with Georgina to input into Evergreen's sales and marketing strategy; share customer insights and help develop testimonials and case studies.

Skills

Sales experience

Account management

Customer service

Cold outreach

Interior design

Horticulture

CRM

Communication

Attention to detail

Self-starting

Organised

Team player

Tools

CRM

Job description

Working: Hybrid, flexible working is available

Evergreen designs and supplies artificial planting and bespoke greenery for commercial spaces and private homes, including fantastic projects such as Kensington Palace, Love Island, Wimbledon Tennis, Google offices, Harrods and Selfridges.

The Opportunity

We are looking for an outgoing and proactive customer facing person, to help Georgina (Managing Director) to grow the business (no pun intended)

Evergreen is a 10-person family business founded in 2002.

The culture is warm, friendly, and people help each other to succeed.

Customers keep coming back because they always ‘find a way’ to make the client’s space look fantastic, with bespoke products at affordable prices.

As a result they are consistently busy, but there is potential for more.

The opportunity is to help Georgina to increase sales, by working with existing customers, speaking with historical clients and building new relationships.

Bring your sales skills, deliver excellent quality for customers, get bonuses for great work, and help this small business to fulfil its potential!

The Role

Business Development - Existing Relationships

• Analyse the database of existing customers, reconnect with previous clients to find opportunities for further work, repeat business and referrals.
• Target interior designers, landscapers, office fit out firms and property developers who could benefit from Evergreen’s products.

Business Development – Outbound Sales

• Build relationships with potential partners and customers, on email and phone calls.

Client Management – Inbound Sales

• Own selected customer enquiries on phone and email.
• Qualify opportunities including the size, budget, timescale, decision-makers and likelihood of the project going ahead.
• Build trust through providing honest advice, guiding customers to the right solution.
• Handover high-value enquiries to Georgina if appropriate.
• Prepare quotes and proposals and follow them up with purpose until the customer makes a decision.

Strategic Work

• Work with Georgina to input into the Evergreen Sales and Marketing strategy.
• Provide ideas that could increase revenue and turn the ideas into action.
• Share customer insights with Georgina, including common requests, objections, and gaps in the product range.
• Support sales and marketing activity by gathering testimonials, developing case studies and contributing ideas for email or LinkedIn content.
• Build an excellent understanding of Evergreen’s products, target customers etc.
• Turn customer briefs into workable solutions with support from the workshop team.
• Keep the CRM up to date with details of each enquiry.

The Person – Requirements

• Existing experience in a sales role, Account management or customer service.
• Happy to ‘cold contact’ people that we do not have an existing relationship with.
• Experience in Interior design, horticulture, landscaping, visual merchandising, office interiors, furniture, property styling or another design-led field.
• Consultative person with a good visual eye, able to turn a customer’s brief into a tailored solution.
• Commercial judgement, to understand which opportunities are likely to convert.
• Strong written communication and attention to detail.
• Confident and warm person, you ask great questions to understand customer needs.
• Self-starting and organised.
• Comfortable using a CRM and learning new systems.
• A team-first attitude. You help colleagues and contribute positively to the team.

Location

Pickering, Yorkshire

Flexible Working Policy

Hybrid working is available once you have settled in

Working Hours

9-5, with flexibility provided

£27,000 - £30,000 depending on experience + Sales Commission (uncapped bonus, estimated at up to £10,000 per year for excellent performance)