Sales and Customer Service Apprenticeship Trainer

Zenith People; North East; On-site; GBP 10,000 - 40,000; Full time

Job summary

A training and development organization in the North East is seeking a Sales and Customer Service Apprenticeship Trainer. This role involves delivering Level 2 and 3 Customer Service and Level 4 Sales Executive apprenticeship standards. Responsibilities include managing learners, preparing course materials, and enhancing overall learning experiences. Ideal candidates will possess teaching qualifications and experience in vocational training. The position offers various benefits, including a flexible working environment and career development opportunities.

Benefits

Enhanced holiday package

Free parking

Cycle to work scheme

Training & Development

Birthday off

Social gatherings 4 times a year

Qualifications

• Must hold a full teaching qualification.
• Experience in delivering vocational qualifications.
• Strong communication skills required.

Responsibilities

• Deliver high quality apprenticeship standards to stimulate learning.
• Prepare relevant course materials and lesson plans.
• Monitor learner progress to ensure achievements.
• Provide feedback and support to learners and employers.

Skills

Excellent written and verbal communication skills

Experience delivering vocational qualifications

Ability to work in a target-oriented environment

Understanding different learning styles

Education

Full teaching qualification (PGCE, PCET, DTLLS)

Recognised Assessor award (D32/D33, A1, TAQA or CAVA)

Tools

Online learning and assessment platforms

Job description

Zenith Training is the fast-growing learning and development division of Zenith People. We work across various sectors, integrating strategic thinking with innovative training to help businesses deliver their strategy and future growth across the North East.

As an Ofsted Rated Good provider and ISO 9001:2015 certified organisation, we re committed to maintaining the highest standards of quality and continuous improvement in everything we do.

We re a growing business, and we re always looking to bring like-minded, talented individuals on board to support the achievement of our business objectives. So if you feel that we sound like the type of business you can see yourself working in and think that you have something to bring to our table, please get in touch we d love to hear from you!

We are looking for a Sales and Customer Service Apprenticeship Trainer to join us at Zenith Training! Provide excellent teaching and learning sessions for Level 2 and 3 Customer Service and Level 4 Sales Executive apprenticeship standards, both face to face and remotely. Manage a caseload of learners and employers ensuring timely achievements and progression. Support the raising of standards in accordance with the aims and strategic objectives of the organisation.

The role responsibilities

• To deliver high quality apprenticeship standards using methods that will stimulate learning appropriate to learner needs and the demands of the programme both face to face and remote, 1-2-1 and in groups when required.
• Prepare relevant course/subject materials including resources, lesson plans and SOL that effectively meet awarding body requirements.
• Complete and use initial assessment results to ensure learning needs are met.
• Liaison with employers (where needed) on the development of training programmes to satisfy employer requirements and add value to learners.
• Monitor learner progress to ensure learning continues and learners achieve in a timely manner.
• To support the achievement of KPI s, business performance, and contractual targets for learner retention and success rates.
• Provide thorough feedback to employers and learners during reviews on progress.
• Seek feedback from learners on learning support materials to review and improve the service and learning experience.
• Work closely with the Quality and Compliance Team to ensure paperwork associated with the programme is completed to a high standard within required timescales, and that systems and processes are followed and are in line with contractual deadlines.
• Act on feedback from teaching observations, employers, peers, or other review processes.
• Keep fully up to date with Ofsted, Awarding Organisations, and other stakeholder requirements.
• To comply with IQA standards and participate in IQA activities with a willingness to gain qualifications where needed.
• Provide impartial advice and guidance to all learners to support progression.
• Promote Safeguarding and Prevent, British Values, Maths and English in all sessions.
• Promote and monitor equality and diversity in all aspects of the role and record issues that may arise.
• Use a variety of delivery methods that will stimulate learning appropriate to learner needs.

• Track and record learner progress ensuring that accurate and reliable information on predicted achievement and success rates are readily available.
• Complete weekly update meetings and monthly caseload reports.
• Deliver against internal standards, systems and procedures and involvement in internal audit programme.
• Contribute to external audits from awarding organisations and funders.
• Maintain up to date knowledge of all programmes including apprenticeships, our commercial offer and recruitment services.
• Provide a high level of customer service to all learners and parties contacting the business.
• Have experience delivering vocational qualifications to groups of learners and individuals from a range of backgrounds.
• Hold a full teaching qualification PGCE, PCET, DTLLS Recognised Assessor award: D32/D33, A1, TAQA or CAVA
• Must have excellent written and verbal communication skills with the ability to communicate professionally at all levels.
• Experience of online learning and assessment platforms.
• The ability to work in a target orientated environment and achieve required measures of success and quality.
• Understand different learning styles and how to differentiate through various teaching methods.
• Full, clean driving licence and use of a vehicle must be flexible with travel. (Business insurance is compulsory)

If you have the experience and passion for the role but don t yet hold all the required qualifications, we d still love to hear from you we value practical knowledge and are open to supporting the right candidate with their development.

Benefits of working with Zenith

Enhanced holiday package

Great working environment

Free parking

Pension salary sacrifice

Cycle to work scheme

Extra pension contributions once pass probation

1 day a week to work from home (not in probation)

Social gatherings 4x a year

DIS 4x salary

Training & Development

EAP (Employee Assistance Program) which also has a well being app

Birthday off