Sales and Customer Service Administrator

Anderson Wright Consulting; Thatcham; On-site; GBP 13,000 - 18,000; Part time

Job summary

A leading kitchen refurbishment company is seeking a Sales & Customer Service Administrator for their Thatcham branch. The role includes engaging customers in the showroom, arranging appointments, handling enquiries, and performing various administrative tasks. Ideal candidates will have a friendly disposition and at least two years of customer service experience in relevant fields.

Benefits

Bonus scheme

Free uniform

Pension Scheme

Staff Discounts

Pro Rata Holiday entitlement

Qualifications

• Minimum 2 years in customer interaction roles.
• Experience in Kitchens, Bathrooms, DIY or Home Furnishing is advantageous.
• Strong customer service skills.

Responsibilities

• First point of contact for customers and handling enquiries.
• Arranging appointments for home visits.
• Admin duties including quotations and orders.

Skills

Customer Service

Communication

Sales Skills

IT Proficiency

Job description

SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT LOCATION Newbury (Thatcham) - PART TIME SALARY GBP12.50 per hour + BONUS & BENEFITS

Sales and Customer Service Administrator required for the UK s leading and award-winning Kitchen makeover company. They specialise in renovating existing kitchens instead of replacing, typically saving customers 50% of the cost of replacement.

They also offer the option of supplying and fitting a brand-new kitchen if the existing kitchen cannot be updated

Due to their continued growth and success, they are now recruiting for a Sales and Customer Service Administrator to work from out of the Newbury Branch

THE ROLE

• As Kitchen Showroom Consultant you will be the first point of contact for customers coming to the showroom and via telephone
• Gathering full customer requirements, what they are looking to achieved & their expected spend level.
• Arranging and booking appointments for a member of the team to carry out a home visit to present the sales possibilities & take measurements etc.
• You will be showing customers the products and service on offer e.g. Kitchen doors, worktops, handles, appliances etc.
• Helping customer choose colours, styles etc.
• Taking phone calls from potential and existing customers as well as suppliers
• Following up internet and email enquiries
• You will also be carrying out general admin duties e.g., quotations, placing orders, dealing with suppliers and other admin work as required
• Ensuring the showroom is always clean and tidy
• This is a Part Time role working 22-24 Hours per week but must be flexible to do additional if needed.
• Hours include alternate Saturdays and additional holiday /sickness cover when required
• MUST BE ABLE TO WORK SATURDAYS
• Working as a part of a small team, helping out in all departments as business dictates
• You will be working from the Thatcham Branch, on the A4.

THE PERSON

• The successful Showroom Consultant MUST have experience in a similar role with significant customer interaction both via the phone and face to face. Minimum of 2 years.
• It would be advantageous to have previous experience in Kitchens, Bathrooms, Bedrooms, DIY, Home Furnishing etc.
• A friendly disposition and ability to engage customers is essential
• Enthusiasm for and a strong interest in home improvements
• The successful candidate must be able to work independently, often looking after the showroom on your own.
• Confident & able to convert a customer enquiry into a lead or home/showroom appointment
• Able to work during the weekend, alternate Saturdays with additional hours as required (No Sundays)
• You must be IT proficient, able to use email, Word, Excel and the Microsoft suite
• You MUST have excellent customer service skills with great customer facing skills
• Hands on and happy to help within all departments
• Live within a commutable distance to the Thatcham Branch

THE PACKAGE

• Salary GBP12:50 per hour
• Bonus scheme
• Pro Rata Holiday entitlement
• Free uniform
• Pension Scheme
• Staff Discounts
• Part Time

SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT LOCATION Newbury (Thatcham) - PART TIME SALARY GBP12.50 per hour + BONUS & BENEFITS