Sales And Crm Support Agent

Dpdgroup; West Midlands; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance 4x salary

Free onsite car parking

Discounted shopping

Milestone Days off

Free eye tests

Job summary

DPD Group in Smethwick is seeking a Sales and CRM Support Agent to join the Sales and CRM Support Team at our Head Office. You will handle inbound customer calls and emails, issue price requests, and input new sales leads into Salesforce, delivering timely, professional service across customers, CRMs and franchisees.

You'll need strong administrative and customer support experience, excellent organisation, and solid computer literacy with Microsoft and G Suite; Salesforce is desirable.

Qualifications

• Experience in administrative and customer support roles, preferably in a sales environment.
• Ability to thrive in a busy, fast-paced setting with good organisational skills.
• Strong written and verbal communication skills with attention to detail.

Responsibilities

• Dealing with inbound customer calls & emails professionally and efficiently within agreed SLA’s
• Issuing customer price requests and advising on relevant customs information
• Dealing with new customer account queries and entering new sales leads into Salesforce
• Actioning new account paperwork
• Processing quote amendments
• Taking incoming calls and emails from Sales/CRM/Franchisees and external customers, responding to enquiries efficiently and professionally
• Actioning customer maintenance requests in in-house systems (notifications, delivery actions and exceptions)
• Processing Salesforce request forms and ensuring all relevant departments are notified of changes
• Creating and maintaining customer logins for MyDPD shipping platform
• Dealing with customer stationery requests, checking required volumes in Analytics

Skills

Customer service

Communication skills

Administrative experience

Time management

Tools

Salesforce

Microsoft Office

G Suite

Job description

Job Description

Our Sales and CRM Support Team Manager is currently recruiting for a Sales and CRM Support Agent to join their highly skilled and friendly team. This role will be based from our Head Office in Smethwick.

As a Sales and CRM Support Agent your key focus will be to provide exceptional support to our customers as well as our Sales, Customer Relationship Managers & Franchisee’s ensuring all enquiries are dealt with professionally and in a time efficient manner.

Your key accountabilities will include;

• Dealing with inbound customer calls & emails professionally and efficiently within agreed SLA’s
• Issuing customer price requests and advising on relevant customs information
• Dealing with new customer account queries and entering new sales leads into Salesforce
• Actioning new account paperwork
• Processing quote amendments
• Taking incoming calls and emails from Sales/Customer Relationship Managers (CRM) /Franchisee’s and external customers, responding to their enquiries efficiently and professionally
• Actioning customer maintenance requests in in house computer systems such as notifications, delivery actions and exceptions
• Processing Salesforce request forms and ensuring all relevant departments are notified of the changes
• Creating and maintaining customer logins for MyDPD shipping platform
• Dealing with customer stationery requests, checking required volumes in Analytics

Qualifications

About You

As the successful candidate your CV will clearly demonstrate that you have developed strong all round administrative and customer support experience ideally gained within a sales or similar environment.

Due to the nature of our business the ability to thrive in a busy and fast paced environment would be preferred.

Your strong organisational, customer service and computer literacy skills will be fully utilised in this role. Alongside these you will need to have;

• Be computer literate with the ability to use Microsoft and G Suite packages, Salesforce is desirable
• You will have strong communication skills both verbally and written coupled alongside a confident telephone manner
• Experience of handling high volumes of customer interactions
• High attention to detail and ability to produce quality work and manage your time effectively
• Demonstrate the core values of DPD – Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• Free eye tests and support with the cost of glasses