Sales and Business Development Manager - Leisure

Flow Recruitment Ltd; Northampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure operator in Northampton is seeking a Sales Manager to drive membership growth by leading a dedicated team. The ideal candidate will have a strong background in membership management and proven ability in motivating teams to achieve their sales targets. This role involves setting KPIs, enhancing customer service standards, and ensuring the team has thorough product knowledge.

Qualifications

• Experience in Membership management, Sales Manager, or consultancy roles.
• Demonstrated excellent communication skills.
• Proven ability to deliver outstanding customer service.

Responsibilities

• Support Membership Advisors to maximize opportunities.
• Set KPIs and monitor team performance.
• Manage and empower the sales team effectively.
• Develop high customer service standards.
• Ensure compliance with administration systems.

Skills

Membership management

Sales motivation

Customer service excellence

Team leadership

Communication skills

Job description

Overview

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Sales Manager, based at their site in Northampton. Leading a busy team you will take an active lead in the growth of membership at the site.

Responsibilities

• Provide a line manager role supporting the Membership Advisors to maximize on every opportunity.
• Work to set KPIs and targets and meet with the team regularly to monitor performance and ensure the team are supported in line with our spirit values.
• Manage the team with the philosophy to ensure that 'everyone’s a member’ and look at how the client can convert users to members.
• Develop a high level of customer service and ensure excellence at all times.
• Empower the team to become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs.
• Ensure administration and systems are kept up to date and compliant.

Your background

• Experience of working within a Membership management, Sales Manager, or consultant background.
• Excellent communication skills to liaise with external and internal customers/staff.
• Ability to demonstrate excellent customer service skills and experience at interview.
• Experience getting the best out of a team and motivating and driving a sales team to success.