Sales And Business Development Manager

Flow Sports Personnel Ltd; Derby; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading leisure operator in Derbyshire is seeking a Sales Membership Manager to oversee operations across two centres. You'll lead a team focused on maximizing memberships, setting KPIs, and delivering excellent customer service. The ideal candidate will have experience in membership or sales management and the ability to motivate a team towards achieving success. This role is crucial for driving membership growth in a vibrant leisure environment.

Qualifications

• Experience in membership management or sales management.
• Proven ability to foster a motivated sales team.
• Strong customer service experience demonstrated at interview.

Responsibilities

• Support Membership Advisors to maximize membership opportunities.
• Set KPIs and meet regularly to monitor team performance.
• Empower team members with product knowledge.
• Ensure compliance with administration and systems.

Skills

Excellent communication skills

Customer service skills

Team leadership

Sales motivation

Job description

Overview

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Sales Membership Manager to oversee 2 Centre operations based in Derbyshire. Leading a busy team you will take an active lead in the growth of membership across both centres.

Responsibilities

• Provide a line manager role supporting the Membership Advisors to maximize on every opportunity.
• Work to set KPIs and targets and meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
• Manage the team with the philosophy to ensure that 'everyone's a member' and look at how our client can convert users to members.
• Develop a high level of customer service and ensure excellence at all times.
• Empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs.
• Ensure administration and systems are kept up to date and compliant.

Your background / Qualifications

• Experience of working within a Membership management or Sales manager or consultant background.
• Excellent communication skills to liaise with external and internal customers/staff.
• Ability to demonstrate excellent customer service skills and experience at interview.
• Experience getting the best out of a team and motivating and driving a sales team to success.