Sales and Administrative Assistant Apprentice

Apex Stainless Fasteners Ltd; West Midlands; On-site; GBP 12,000 - 18,000; Full time

Job summary

A leading UK supplier of stainless steel fasteners is seeking an apprentice to assist in sales and customer support. Responsibilities include handling inquiries, coordinating with logistics, and ensuring customer satisfaction. Ideal for those looking to begin a career in business administration, this role offers potential for a full-time position after the apprenticeship.

Responsibilities

• Assist the sales team with quotations and sales orders.
• Follow up with customers on quotes, invoices, payments, and deliveries.
• Handle customer inquiries via phone and email ensuring a high level of service.
• Assist the Irish Export Department with sales activities and customer support.
• Coordinate with internal departments to ensure timely delivery and invoicing.
• Run reports on the ERP system to analyse data related to sales and logistics.
• Support in handling complaints, ensuring customer satisfaction.
• Track shipments and update customers on delivery status.
• Raise and input customer credits in the system in a timely manner.
• Liaise with the finance team to ensure credits are processed correctly.
• Arrange collection or return of goods related to issued credits.
• Perform general office duties such as data entry and filing.

Job description

Apex Stainless Fasteners are a UK market leader selling stainless steel fasteners wholesale, with a worldwide reputation for customer service.

Job Responsibilities:

• Assist the sales team with quotations and sales orders.
• Follow up with customers on quotes, invoices, payments, and deliveries.
• Handle customer inquiries via phone, email, ensuring a high level of service.
• Assist the Irish Export Department with sales activities, customer support, and related administrative tasks.
• Coordinate with internal departments (logistics, finance, operations) to ensure timely delivery and invoicing.
• Run reports on the ERP system to compile and analyse data related to sales, credits, and logistics.
• Support in handling complaints or issues, ensuring customer satisfaction.
• Track shipments and update customers on delivery status.
• Raise and input customer credits in the system in a timely and accurate manner.
• Liaise with the finance/accounts team to ensure credits are processed correctly and reflected in customer accounts.
• Arrange collection or return of goods related to issued credits.
• Perform general office duties such as data entry, filing, scanning, and managing correspondence.

Working hours: Monday - Friday, 8.45am - 5.30pm (1 hour lunch break).

Note: It is hoped but not guaranteed that a full-time offer of employment will be made upon successful completion of the Business Administrator Level 3 Apprenticeship Standard.