Sales Ambassador, Harrods

Richemont; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player seeks a Sales Ambassador to deliver exceptional customer service in a luxury boutique environment. This role involves achieving sales targets, enhancing client relationships, and participating in promotional events. The ideal candidate will possess a strong understanding of the luxury market, excellent communication skills, and a proactive approach to client engagement. Join a team that values innovation, diversity, and a commitment to excellence, where your contributions will help shape a unique customer experience. If you are passionate about luxury and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• Knowledge of the luxury market and high-end jewelry industry.
• Excellent communication and customer service skills.

Responsibilities

• Achieve sales targets and maintain high customer service standards.
• Build and maintain a local and international client database.
• Support the Boutique Management in daily operations.

Skills

Customer Service

Communication Skills

Knowledge of Luxury Market

Attention to Detail

Team Player

Problem Solving

Job description

Sales Ambassador, Harrods

(Permanent, Full-Time)

HOW WILL YOU MAKE AN IMPACT?

«Always do better than necessary» is not only our founder’s motto; it is also the mindset that drives us every day to do what has never been done before!

The Sales Associate is an Ambassador of Piaget inside and outside the Boutique by ensuring a top-level service for each client. You will be responsible for achieving and exceeding sales and proactively developing the client database by implementing effective data capture.

Key Responsibilities:

1. Demonstrate a constant awareness and actively strive to achieve Key Performance Indicators (KPIs) in order to increase Boutique performance and reach Individual and Boutique targets.
2. Assist and support After Sales clients and provide maintenance recommendations.
3. Participate in and represent Piaget during promotional events and activities.
4. Contribute by suggesting ideas and recommendations to the Management team in order to achieve improvements in all aspects of Boutique performance.
5. Provide exceptional standards of customer service surpassing client expectations at every opportunity by following our “Piaget Touch” Art of Selling.
6. Ensure the highest level of service and care to all customers (both clients and prospects).
7. Implement effective data capture & follow-up for clients, prospects, CS, and reservations.
8. Build, develop, and maintain your own Local and International client database ensuring repeat visits and client loyalty.
9. Resolve client complaints with the highest professionalism, promptly and successfully by investigating problems, developing solutions, and making appropriate recommendations to the Boutique Management.
10. Support the Boutique Management in any back of house/administrative operations as requested and manage the day-to-day operations.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

1. Knowledge and understanding of the Luxury market, Customer service, and High Watch and Jewelry industry.
2. Excellent communication skills.
3. Show innovation and initiative in setting customer care standards.
4. Enthusiastic, self-confident, and self-motivated with a positive attitude at all times.
5. Successfully able to handle multiple demands and competing priorities.
6. Be a team player and have a strong attention to detail.
7. Able to work flexibly, embrace and manage change.
8. Prepared to go the extra mile to achieve targets.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.

• We foster empathy, curiosity, courage, humility, and integrity.

• We care for the world we live in.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call.

2nd Stage – Interview with the Boutique Manager

3rd Stage – Interview with the UK Brand Director

LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:

https://www.linkedin.com/company/richemont/

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