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Sales Agent - AllClear Romford

AllClear - Voted UK's No.1 for Customer Care

Romford

On-site

GBP 24,000 - 45,000

Full time

2 days ago
Be an early applicant

Job summary

A leading UK travel insurance company in Romford is seeking a passionate Sales Agent to provide exceptional customer service and support. Candidates should have experience in a customer service environment and be confident in meeting sales targets. This role offers a competitive salary, uncapped commission, and great benefits including training and career progression opportunities.

Benefits

Competitive Starting Salary
Guaranteed monthly training bonus
Uncapped commission
Annual leave including birthday off
Health cash plan
Pension scheme
Holiday buy scheme
Staff discounts on travel insurance

Qualifications

  • Experienced in delivering exceptional service in a customer service or contact centre environment.
  • Confident working towards sales and service targets.
  • Skilled in building rapport and creating positive customer experiences.
  • Comfortable navigating contact centre systems and processes.
  • Proactive and solution-focused.

Responsibilities

  • Deliver friendly, expert service that reflects company values.
  • Listen empathetically and resolve queries promptly.
  • Handle a variety of enquiries calmly and confidently.
  • Meet quality goals like first-call resolution.
  • Engage in ongoing training to improve knowledge and skills.

Skills

Customer service experience
Sales and service targets
Building rapport
Proactive and solution-focused
Team player

Job description

Sales Agent - AllClear Romford

Department: Inbound Sales

Employment Type: Full Time

Location: Romford

Compensation: £24,525 - £45,000 / year


Description
AllClear is one of the UK’s leading travel insurance specialists, proudly helping customers travel with confidence for over 20 years. With an outstanding 4.9-star Trustpilot rating, our reputation is built on consistently delivering exceptional customer experiences.

We’re proud to be a Which? Recommended Provider, and our award-winning policies are 5-star rated by Defaqto. From offering specialist cover for pre-existing medical conditions to supporting customers when they need us most, we believe travel should be accessible to everyone.

We’re now looking for a Sales Agent who leads by example, inspires team spirit, and drives high performance — all while putting exceptional customer service at the heart of everything they do. If you’re passionate about delivering service excellence, and thrive in a fast-paced, ever-changing environment, this could be your ideal next step.


Why Join Us?
  • Competitive Starting Salary: £24,525, plus a guaranteed £250 monthly training bonus for the first 6 months.
  • Earnings Potential: Uncapped commission paid monthly, with average additional earnings between £6,000 and £15,000 annually.
  • Elite Bonus: Quarterly uncapped bonus opportunities.
  • 32 days’ annual leave (including bank holidays) plus 1 day off for your birthday because your worth it
  • A great benefits package, including:
o Company-paid health cash plan
o Company pension scheme
o Holiday buy scheme
o Staff discounts on travel insurance
  • Ongoing training on our products
  • Real career progression opportunities — we love to promote from within.
  • A supportive, friendly team where your ideas and input are valued.
  • Based in Romford, with easy transport links and plenty of nearby amenities.

Operational Hours:
  • Monday to Friday: 8:30 AM – 8:00 PM
  • Saturday: 9:00 AM – 5:30 PM
  • Sunday: 10:00 AM – 5:00 PM

Key Responsibilities
  • Deliver friendly, expert service that reflects AllClear’s values, supporting customers with pre-existing medical conditions.
  • Listen empathetically, respond professionally, and resolve queries promptly to ensure customers feel supported.
  • Handle a variety of enquiries calmly and confidently, guiding customers through policies and claims.
  • Meet quality goals like first-call resolution and customer satisfaction, while maintaining a personal touch.
  • Engage in ongoing training to improve knowledge and skills for career growth.
  • Collaborate with colleagues to enhance customer experience and share constructive feedback.
  • Adhere to FCA regulations, data protection, and internal policies, staying updated to ensure compliance.

What We're Looking For
  • Experienced in delivering exceptional service in a customer service or contact centre environment.
  • Confident working towards sales and service targets, with a clear understanding of what great performance looks like.
  • Skilled in building rapport and creating positive customer experiences—especially for those who need extra care or reassurance when travelling.
  • Comfortable navigating contact centre systems and processes, and able to handle multiple tasks efficiently.
  • Proactive and solution-focused—you think ahead, solve problems quickly, and always look for ways to improve.
  • A strong team player who thrives in a collaborative environment and works hard to support shared goals.
  • Passionate about helping people and making a real difference with every call, email, or chat.
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