Sales Agent

TN United Kingdom; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Join a dynamic team that keeps London running smoothly! As a Sales Agent, you'll be the first point of contact for our valued customers, transforming inquiries into bookings and providing exceptional service. This role offers comprehensive training and growth opportunities, making a real difference in people's lives by solving their maintenance challenges. Enjoy a competitive salary, performance-based bonuses, and perks like an on-site gym. Be part of a supportive team where your contributions are valued, and help us continue our exciting growth trajectory.

Benefits

On-site gym

Company pension

Performance-based bonus

Qualifications

• 3+ years of experience in sales and customer service, ideally in a call center.
• Excellent communication and problem-solving skills.

Responsibilities

• Convert inquiries into bookings using persuasive communication.
• Provide exceptional customer service and resolve issues efficiently.

Skills

Sales experience

Customer service

Communication skills

Problem-solving

CRM proficiency

Tools

CRM systems

Job description

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Imagine being part of a team that keeps London running smoothly, 24/7. That's Aspect! We're London's largest property maintenance team, covering more trades than anyone else. For over 15 years, we've been the go-to solution for thousands of residential and commercial customers. And we're not slowing down! We're on an exciting growth trajectory, and we want ambitious, driven individuals to join us on this journey.

Your Impact:

As a Sales Agent in our dynamic Operations Department, you'll be the first point of contact for our valued customers. You'll transform inbound service inquiries into successful bookings, providing exceptional service and building lasting relationships. This isn't just a job; it's an opportunity to make a real difference in people's lives by solving their maintenance challenges.

What You'll Do:

• Convert inquiries into bookings: Master the art of active listening and persuasive communication to secure bookings and exceed customer expectations.
• Become a trade expert: Learn about our extensive range of services and confidently advise customers on the best solutions.
• Provide exceptional customer service: Resolve issues with empathy and efficiency, ensuring every customer feels valued.
• Master our systems: Utilize our CRM to manage bookings, process requests, and maintain accurate customer records.
• Collaborate and grow: Assist with various operational tasks, including quoting, payment processing, and supporting our tradespeople.
• Grow your career: Receive comprehensive training and development opportunities to expand your skills and advance within our company.

Why You'll Love Working at Aspect:

• Competitive Salary & Bonus: Starting at £26,000 per annum, plus a rewarding monthly performance-based bonus.
• On-Site Perks: Take advantage of our on-site gym and company pension.
• Dynamic Team Environment: Be part of a busy, supportive team where your contributions are valued.
• Career Growth: Join a company with ambitious growth plans and endless opportunities for advancement.
• Make a difference: Play a critical role in keeping London homes and businesses running.

Requirements

About You:

• You have a proven track record in sales and customer service, ideally within a call centre environment (3+ years required).
• You're a confident communicator with excellent listening and problem-solving skills.
• You're proficient in using CRM systems for booking, customer management, and record keeping.
• You're quick-thinking, adaptable, and thrive in a fast-paced environment.
• You are empathetic, patient, and understand other peoples perspectives.
• You are able to document and write emails, and notes clearly.