Sales Advisor / Visual Merchandiser (M/F)

Sézane; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading online fashion brand as a Sales Advisor / Visual Merchandiser in London. In this dynamic role, you will prioritize delivering exceptional customer experiences while embodying the brand’s spirit. We seek passionate, agile talents eager to collaborate and innovate in a fast-paced retail environment.

Qualifications

• Experience in retail, hospitality, or sales is an advantage.
• Passion for fashion and understanding of trends required.
• Team player with energy and a proactive mindset.

Responsibilities

• Deliver an exceptional customer experience through impeccable service.
• Ensure brand image complies with Sezane's standards in merchandising.
• Participate in team activities to foster a positive retail environment.

Skills

Customer Relationship Management

Fashion Awareness

Sales Techniques

Team Collaboration

Job description

More than ten years ago, I dared to imagine the first French fashion brand born online... it was called Les Composantes, now it's called Sezane.

My priorities have always remained the same: to innovate and place people, creativity, quality, and service at the heart of everything.

To co-build the future, we are now looking for creative, structured, and agile talents who share the desire to constantly improve everything that can be improved. Passionate, autonomous talents who view work with respect for others and for whom nothing is out of reach, as long as they are given the means.

Sezane is a playground where each day is unlike any other, your position today may not be the same as yesterday and probably not the same as tomorrow. Does this speak to you? Write to us!

We are looking for the talents of a Sales Advisor / Visual Merchandiser to join our retail teams in our Apartment of London. This position is based in London.

Reporting to the Store Director, your main responsibilities will be:

As a Sales Advisor :

Delivering a unique customer experience:

• Make the customer the priority of the apartment to ensure optimal customer service ;
• Embody the Sezane spirit and style through impeccable presentation (grooming standards) ;
• Welcome your customers with generosity and empathy to offer them the best possible experience ;
• Consider the personality of your Customers to identify their desires ;
• Introduce the Brand and our different universes/products ;
• Be an ambassador for the Brand's omnichannel approach (apartment and web) ;
• Show curiosity and develop an in-depth knowledge of the Brand and products ;
• Be proactive in suggesting specific actions to make the customer experience memorable and unique ;
• Handle complaints and customer dissatisfaction to satisfy and retain our customers ;
• Know our CSR policy to respond to customers.

Ensuring the Brand image:

• Check product labeling on the floor ;
• Participate in merchandising implementation and ensure its follow-up ;
• Offer customers an exciting and inspiring shopping experience ;
• Monitor and maintain the commercial level of the point of sale ;
• Have a fashion culture to be able to make suggestions ;
• Ensure product presentation conforms to Sezane's DNA ;
• Offer customers an exciting and inspiring shopping experience ;
• Monitor and maintain the commercial level of points of sale ;
• Organize your work according to needs, priorities, and commercial planning.

Ensuring smooth Operations:

• Apply Sezane policies, standards, and procedures ;
• Process transactions and respect procedures related to operations ;
• Perform specific process treatments (returns, exchanges, reservations) ;
• Participate in defining the necessary staff to meet customer expectations ;
• Ensure proper inventory management.

Having team spirit:

• Be a team player, participate in all ancillary tasks ;
• Participate in creating a positive and harmonious environment to create group synergy ;
• Relay the brand's commitments.

As a Visual Merchandiser, your missions will be :

Being the Guarantor of the Retail brand image:

• Ensure product presentation conforms to Sezane's DNA ;
• Offer customers an exciting and inspiring shopping experience ;
• Monitor and maintain the commercial level of points of sale ;
• Organize your work according to needs, priorities, and commercial planning.

Raising awareness and training teams in VM:

• Disseminate and circulate VM information (focus, VM standards, trends, etc.) via meetings or a merchandising book ;
• Send look guidelines and rack setups to stores to facilitate merchandising changes ;
• Maintain active communication with different managers to best meet their expectations ;
• Conduct store visits with the "Merch Checklist" to organize work and target needs.

Overseeing the scenography of Apartments:

• Ensure proper management of store furniture ;
• Be responsible for POS materials & merchandising supports ;
• Ensure the management and monitoring of service providers (flowers, books, etc.) ;
• Manage projects and work (window displays, product presentation updates, pop-ups, etc.).

Profile:

• You have previous successful experience in ready-to-wear, hospitality, restaurants, sales, events... or not yet, but are driven by customer relations?
• Passionate about fashion, you have a good understanding of trends, are proactive with suggestions, and have a strategic/commercial vision of products.
• You have team spirit, the desire to share and develop your skills in an agile and galvanizing environment ;
• You don't like to be bored because you have boundless energy?

Sezane recruits and values all talents, regardless of your gender, age, nationality, culture, religious beliefs, and sexual orientation.

Do you recognize yourself in this description and wish to join the Sezane adventure?

Then wait no longer!