Sales Advisor Team Leader - Liverpool Edge Lane

TN United Kingdom; Liverpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Sales Advisor Team Leader to enhance customer service and team development. This permanent, full-time role offers a chance to lead a dedicated team while promoting a positive shopping experience. Ideal for those with some supervisory experience, this position allows you to influence store operations and contribute to sales goals. With attractive benefits, including staff discounts and development opportunities, this role is perfect for individuals looking to advance their careers in retail management. Join a company committed to sustainability and diversity in the workplace.

Benefits

Staff Discounts

Development Opportunities

Incentive Program Participation

Qualifications

• Experience in retail or customer-facing roles.
• Strong communication and leadership abilities.

Responsibilities

• Inspire customers and promote campaigns.
• Deliver excellent customer service and support store goals.
• Lead and develop team members while ensuring high standards.

Skills

Customer Service

Team Leadership

Communication Skills

Job description

Job Description

This is a permanent full-time position offering 35 hours per week. The position is based in the H&M Liverpool Edge Lane store.

As a Sales Advisor Team Leader, you lead the way in direct customer service, store operations, and team development whilst supporting the management team to deliver the best experience for customers and colleagues.

This role is a great step for those with some supervisory experience who wish to pursue a management role in H&M as a Visual Merchandiser or Department Manager.

Key responsibilities:

• Inspire customers by promoting campaigns, offers, and activities, and stay aware of H&M, other retailers, and current market trends.
• Deliver excellent customer service to contribute to the store's sales and profit goals.
• Support the store management team to create a strong team environment, lead by example, and ensure colleagues maintain high standards in garment care and store operations.
• Follow health and safety routines to promote the safety and well-being of all colleagues and customers.

Qualifications

• Experience in retail, hospitality, or a customer-facing role.
• Excellent communication skills and the ability to lead, train, and develop teams.
• Previous leadership experience is advantageous.
• A customer-first mindset.

Additional Information

Availability to work 7 days a week, including weekends, is required. Please note, sponsorship under the skilled worker route is not available for this position.

Benefits

We offer attractive benefits, including staff discounts on all H&M Group brands, extensive development opportunities, and participation in our H&M Incentive Program (HIP). Benefits may vary by local market and employment type.

Inclusion & Diversity

H&M Group is committed to creating an inclusive, diverse, and equitable workplace. We value a workforce that shares knowledge, experience, and ideas, and we consider all diversity dimensions in our recruitment process. We kindly ask applicants not to include a cover letter to minimize unintentional biases.

Company Description

H&M Group comprises brands like H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. We are dedicated to sustainable growth and creating a positive impact on the fashion industry. Learn more about us on our website.