Sales Advisor (South West London)

FEXCO; London; On-site; Full time

Job summary

A leading foreign exchange provider offers a full-time position as a Retail Sales Advisor in London. The role involves maximizing customer satisfaction and sales while ensuring excellent cash handling and operational standards. The company provides a competitive salary, bonuses, and a friendly work environment.

Benefits

Annual discretionary bonus

Quarterly targeted bonus scheme

28 days holiday increasing to 31 with service

Enrolment on a BUPA medical cashplan

Discounted travel money

Free uniform

Full training programme

Qualifications

• Excellent customer service experience, ideally in a cash handling environment.
• Experience with foreign currencies is preferred.
• Flexible, numerate, detail-oriented, and communicative.

Responsibilities

• Identify and deliver customer requirements while maximizing sales.
• Achieve team sales and service targets.
• Handle cash accurately and ensure operational standards are maintained.

Skills

Customer Service

Cash Handling

Communication

Attention to Detail

Flexibility

Job description

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Client:

FEXCO

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1466a7a4fa94

Job Views:

4

Posted:

07.07.2025

Expiry Date:

21.08.2025

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Job Description:

As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996,CEChas been driven by a spirit of innovation and focus on customer experience in the provision of travel money.

We have an exciting opportunity for a Retail Sales Advisor to join our team in our London stores.

This is a permanent full-time role working 36 hours per week across 5 days. These days could be any days from Monday-Sunday. You'll need a flexible approach to your hours, and overtime to cover holidays will also be required from time to time.

This role would cover our stores in: Hammersmith, Ealing, Richmond, and Putney.

We offer a competitive salary, paying £13.41 per hour, and great benefits which include: an annual discretionary bonus, a quarterly targeted bonus scheme, 28 days holiday increasing to 31 (pro rata) with service, enrolment on a BUPA medical cashplan, discounted travel money, free uniform, and a full training programme. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.

Main Responsibilities

The successful candidate will be responsible for:

• Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
• Achieving and where possible exceeding individual and team sales and service targets
• Identifying opportunities to cross sell various products and services
• Effective and accurate cash handling and reconciliation
• Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
• Adhering to all Company Policies including Health and Safety, AML and Security
• Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
• Ensuring telephone calls are answered in a prompt, polite and professional manner
• Undertake marketing initiatives, to promote the Bureau and increase brand awareness
• Ensuring all point of sale and company material is displayed correctly and in working order

Qualifications and Experience required:

• Demonstrable excellent customer service experience ideally obtained in a cash handling environment
• Experience of working with foreign currencies is preferred
• Numerate, with excellent accuracy and an eye for detail
• Comfortable communicating on all levels including within the business and to external customers and suppliers
• Must be flexible and have a can-do attitude and approach

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.