Sales Advisor Full Time (35 hours per week)

Scrivens Opticians & Hearing Care; Bournemouth; On-site; GBP 18,000 - 24,000; Full time

Job summary

A family-run company in Bournemouth is seeking a Sales Advisor who will be the first point of contact for customers. The role involves assisting customers in choosing optical and hearing products, delivering excellent service, and ensuring a welcoming store environment. Experience in customer service is preferred but not essential. The company offers a competitive salary, training, staff discounts, and pathways for career progression.

Benefits

Competitive salary with progression opportunities

Full training and support

Staff discounts on products

Generous annual leave

Qualifications

• Friendly and approachable attitude.
• Ability to work as part of a team and independently.
• Attention to detail and willingness to learn.

Responsibilities

• Greet customers and assist in selecting products.
• Provide advice on frame styles, lenses, and hearing care.
• Process sales and manage the store environment.

Skills

Communication Skills

Customer Service

IT Skills

Job description

About The Role

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives.

Whether it’s helping someone find their perfect pair of glasses or explaining how hearing care can boost confidence, you’ll deliver friendly, expert service in a fast-paced, customer-focused environment.

Responsibilities

• Greet customers with warmth and professionalism
• Assist customers in selecting optical and hearing products
• Provide clear, helpful advice on frame styles, lenses, and hearing care
• Process sales and bookings using in-branch systems
• Support stock management and merchandising
• Keep the store clean, welcoming, and well presented
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey
  
  

What We’re Looking For

We are looking for someone with a friendly, approachable attitude and strong communication skills. While customer service or retail experience is preferred, it is not essential.

The ideal candidate will be able to work both as part of a team and independently, using their own initiative. A willingness to learn and grow within a supportive environment is important. Basic IT skills and strong attention to detail are also required for this role.

What We Offer

• Competitive salary with opportunities to progress
• Full training and support from day one
• Staff discounts on optical and hearing products
• A welcoming team and family-run company culture
• Career pathways into senior sales, management, or clinical roles
• Generous staff discount scheme
• 28 days annual leave including bank holidays (pro-rata)