Sales Advisor - Full Time

Scrivens Opticians & Hearing Care; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading optician and hearing care service in Birmingham is looking for a Sales Advisor to provide exceptional customer service. The role involves greeting customers, assisting with product selection, and managing sales processes in a supportive environment. Ideal candidates will possess strong communication skills and attention to detail. Opportunities for progression are available, alongside a competitive salary and generous staff discounts.

Benefits

Competitive salary

Full training

Staff discounts

28 days annual leave

Qualifications

• Ability to work as part of a team while also taking initiative.
• Basic IT skills are necessary for the role.

Responsibilities

• Greet customers with warmth and professionalism.
• Assist customers in selecting optical and hearing products.
• Provide clear advice on frame styles, lenses, and hearing care.

Skills

Strong communication skills

Customer service orientation

Attention to detail

Job description

About The Role

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives.

Whether it’s helping someone find their perfect pair of glasses or explaining how hearing care can boost confidence, you’ll deliver friendly, expert service in a fast-paced, customer-focused environment.

Responsibilities

• Greet customers with warmth and professionalism
• Assist customers in selecting optical and hearing products
• Provide clear, helpful advice on frame styles, lenses, and hearing care
• Process sales and bookings using in-branch systems
• Support stock management and merchandising
• Keep the store clean, welcoming, and well presented
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey
  
  

What We’re Looking For

We are looking for someone with a friendly, approachable attitude and strong communication skills. While customer service or retail experience is preferred, it is not essential.

The ideal candidate will be able to work both as part of a team and independently, using their own initiative. A willingness to learn and grow within a supportive environment is important. Basic IT skills and strong attention to detail are also required for this role.

What We Offer

• Competitive salary with opportunities to progress
• Full training and support from day one
• Staff discounts on optical and hearing products
• A welcoming team and family-run company culture
• Career pathways into senior sales, management, or clinical roles
• Generous staff discount scheme
• 28 days annual leave including bank holidays (pro-rata)