Sales Advisor - Epsom (8 hours)

Rituals; Epsom; On-site; GBP 20,000 - 25,000; Part time

Job summary

A luxury retail brand in Epsom is seeking a Rituals Advisor to engage with customers and create memorable experiences. As part of the store team, you will provide a personalized customer service, adhere to operational standards, and help achieve both personal and store goals. Ideal candidates have retail or hospitality experience, excellent decision-making skills, and a passion for making customers feel welcome.

Qualifications

• Relevant experience in a similar position within retail or hospitality.
• Good attention to detail, organised and structured.
• Ability to connect with customers and make them feel at home.

Responsibilities

• Engage directly with customers and advise on product matches.
• Provide a ‘best in class’ customer experience.
• Follow store operational and safety procedures.

Skills

Customer-service mentality

Team-player work ethic

Decision making

Problem-solving skills

Attention to detail

Job description

Job Description

As a Rituals Advisor, you are part of our store team. You engage directly with our customers, listen to their needs, and advise them on which of our products are the perfect match for them. You turn every customer interaction into a memorable customer experience.
Being a Rituals Advisor means being a luxury sales advisor with many exciting opportunities to grow in your career.

By working closely with your Store Manager and Assistant Store Manager, you’ll reach your personal goals and the goals for the store. You’ll interact with customers every day and ensure to provide a ‘best in class’ customer experience. You’ll follow store operational and safety procedures as well as keep the store clean and tidy according to company visual merchandising standards.

This role requires full flexibility across the week, including weekends, and this role will be across 2 days in the week.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to connect with customers and make them feel at home in our stores. In addition, as Rituals Advisor, you are professional and excited about our brand. You know how to share that excitement by showing our customers how our products can make them feel even better.

On top of that, you have:

• Relevant experience in a similar position within retail or hospitality.
• A customer-service mentality and team-player’s work ethic.
• Decision making and problem-solving skills.
• Good attention to detail, organised and structured.

Additional Information

All your information will be kept confidential according to EEO guidelines.