Sales Advisor - Cardiff (8 - 12 hours - 6 month FTC)

Rituals; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury retail brand in Cardiff is seeking a Rituals Advisor to engage with customers and provide outstanding service. You will support customer interactions, drive sales, and maintain store standards. Ideal candidates will have retail or hospitality experience and a customer-service mindset. This role offers a chance to grow within the company and is set to end in March 2026.

Qualifications

• Relevant experience in a similar position within retail or hospitality.
• Ability to connect with customers and make them feel at home.
• Professional demeanor and excitement about the brand.

Responsibilities

• Engage directly with customers to advise on products.
• Ensure a 'best in class' customer experience.
• Follow operational and safety procedures.

Skills

Customer-service mentality

Team-player work ethic

Decision making

Problem-solving skills

Attention to detail

Job description

Overview

As a Rituals Advisor, you are part of our store team. You engage directly with our customers, listen to their needs, and advise them on which of our products are the perfect match for them. You turn every customer interaction into a memorable customer experience. Being a Rituals Advisor means being a luxury sales advisor with many exciting opportunities to grow in your career.

Responsibilities

By working closely with your Store Manager and Assistant Store Manager, you’ll reach your personal goals and the goals for the store. You’ll interact with customers every day and ensure to provide a ‘best in class’ customer experience. You’ll follow store operational and safety procedures as well as keep the store clean and tidy according to company visual merchandising standards.

Additional Information

This role will end in March 2026.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to connect with customers and make them feel at home in our stores. In addition, as Rituals Advisor, you are professional and excited about our brand. You know how to share that excitement by showing our customers how our products can make them feel even better.

On top of that, you have:

• Relevant experience in a similar position within retail or hospitality.
• A customer-service mentality and team-player’s work ethic.
• Decision making and problem-solving skills.
• Good attention to detail, organised and structured.

EEO / Confidentiality

All your information will be kept confidential according to EEO guidelines.