Sales Advisor 39h

H & M Hennes & Mauritz Gruppe; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fashion retailer seeks a full-time Sales Advisor to enhance customer experiences through exceptional service and support. The ideal candidate will possess strong communication skills and a proactive attitude, with opportunities for professional development and a 25% employee discount on all brands.

Benefits

25% staff discount on all H&M Group brands

Inclusion and diversity initiatives

Development opportunities

Participation in H&M Incentive Program (HIP)

Qualifications

• Interest in customer service and the retail environment.
• Willingness to learn and adapt in a fast-paced retail setting.

Responsibilities

• Greet customers and assist with inquiries on the shop floor.
• Process deliveries and replenish stock as needed.
• Create welcoming shopping experiences and provide proactive service.

Skills

Customer-focused

Proactive

Communication

Teamwork

Interest in fashion and trends

Adaptability

Education

Good English language skills

Job description

As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
• Proactive; you use your initiative to provide customers with a memorable shopping experience
• Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
• You listen to and show interest in others’ ideas and opinions
• You’re honest and genuine in your approach
• You are interested in fashion and trends
• You are communicative, positive and open-minded
• You’re willing to learn and adapt
• You’re collaborative, inclusive and supportive of others
• You have good Englishlanguage skills

Additional Information

This is a full-time position with a contract of 39hours a week. Please apply by uploading yourCV in Englishas soon as possible

We offer all our employees attractive benefits with extensive development opportunities All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here .

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.