Sales Advisor 20h, White City

H&M; London; On-site; GBP 80,000 - 100,000; Part time

Job summary

H&M is seeking a part-time Sales Advisor to deliver exceptional customer service while ensuring the store is welcoming and well-stocked. The successful candidate will play a key role in enhancing the shopping experience, helping customers and maintaining the store's aesthetics. Previous experience is a plus but not mandatory.

Benefits

25% staff discount on all H&M Group brands

Extensive development opportunities

Inclusion in H&M Incentive Program

Qualifications

• Willing to learn and adapt; show interest in fashion trends.
• Curious and proactive in improving processes.
• Positive, open-minded, and communicative.

Responsibilities

• Greet customers and provide high-level service.
• Assist at cash desk, fitting rooms, and shop floor.
• Process deliveries and replenish stock.

Skills

Customer-focused

Proactive

Good English language skills

Adaptable

Collaborative

Job description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Description

As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations

Proactive; you use your initiative to provide customers with a memorable shopping experience

Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed

You listen to and show interest in others’ ideas and opinions

You’re honest and genuine in your approach

You are interested in fashion and trends

You are communicative, positive and open-minded

You’re willing to learn and adapt

You’re collaborative, inclusive and supportive of others

You have good English language skills

Additional Information

This is a part time position with a contract of 20 hours a week. Please apply by sending in your CV in English as soon as possible!

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here .

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

About the company

Hennes & Mauritz AB is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers and children.

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