Sales Advisor 20h, Edinburgh

H&M; City of Edinburgh; On-site; GBP 10,000 - 15,000; Part time

Job summary

A leading company in fashion retail is looking for a part-time Sales Advisor in Edinburgh. You will deliver exceptional customer service by engaging with customers and facilitating their shopping experience. Your role involves responsibilities from assisting at cash desks to processing deliveries. Join a dynamic team that values inclusion and offers significant benefits, including discounts and developmental opportunities.

Benefits

25% staff discount

Participation in H&M Incentive Program

Extensive development opportunities

Qualifications

• Experience in customer service is advantageous, but not mandatory.
• Good English language skills are required.
• Interest in fashion and trends is a plus.

Responsibilities

• Greet customers and enhance their shopping experience.
• Assist at the cash desk, fitting rooms, and on the shop floor.
• Process deliveries, replenish stock, and merchandise products.

Skills

Customer-focused

Proactive

Curious

Communicative

Positive

Collaborative

Job description

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation, and compelling fashion movements.

Job Description

As a Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand.

You will have the opportunity to provide high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms, and throughout the shop floor, you will play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock, and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you will guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, with your team, you will create moments that matter.

Previous experience in customer service and familiarity with fabrics are advantageous but not mandatory.

Qualifications

• Customer-focused: you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations.
• Proactive: you use your initiative to provide customers with a memorable shopping experience.
• Curious: you seek opportunities to improve processes and routines and take proactive action where needed.
• You listen to and show interest in others’ ideas and opinions.
• You are honest and genuine in your approach.
• You have an interest in fashion and trends.
• You are communicative, positive, and open-minded.
• You are willing to learn and adapt.
• You are collaborative, inclusive, and supportive of others.
• You have good English language skills.

Additional Information

This is a part-time position with a contract of 20 hours a week. Please apply by sending your CV in English as soon as possible!

Benefits:

We offer attractive benefits with extensive development opportunities worldwide. All employees receive a 25% staff discount, usable on all H&M Group brands in stores and online. Additionally, employees are included in our H&M Incentive Program – HIP. More information about the program can be found here.

Inclusion & Diversity

At H&M Group, we aim to create inclusive, diverse, and equitable workplaces. Our teams should comprise a variety of people sharing knowledge, experience, and ideas. A diverse workforce positively impacts how we address challenges, perceive possibilities, and relate to colleagues and customers globally. All diversity dimensions are considered in our recruitment process.