Sales Advisor 20h

H&M Group; London; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading company in the fashion industry is seeking a Sales Advisor for a part-time role in London. You will engage customers with warmth and enthusiasm, providing high-quality service to enhance their shopping experience. Ideal candidates are proactive, customer-focused, and interested in fashion. This role offers attractive employee benefits, including a 25% discount and development opportunities within the company.

Benefits

25% staff discount on all H&M Group brands

Participation in the H&M Incentive Program

Qualifications

• Genuine interest in getting to know customers.
• Ability to provide memorable shopping experiences.
• Team collaboration and support.

Responsibilities

• Provide high-level service throughout the shop floor.
• Assist at the cash desk and fitting rooms.
• Process deliveries, replenish stock, and merchandise.

Skills

Customer-focused

Proactive

Curious

Good English language skills

Interest in fashion and trends

Collaborative

Communicative

Positive

Open-minded

Willing to learn

Job description

As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand.

You will have the opportunity to provide high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms, and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock, and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, with your team, you'll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they are not mandatory.

Qualifications

• Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
• Proactive; you use your initiative to provide customers with a memorable shopping experience
• Curious; you seek opportunities to improve routines and take proactive action where needed
• You listen to and show interest in others’ ideas and opinions
• You’re honest and genuine in your approach
• You are interested in fashion and trends
• You are communicative, positive, and open-minded
• You’re willing to learn and adapt
• You’re collaborative, inclusive, and supportive of others
• You have good English language skills

Additional Information

This is a part-time position with a contract of 20 hours a week. Please apply by sending your CV in English as soon as possible.

We offer all our employees attractive benefits with extensive development opportunities worldwide. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition, all employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we’re committed to creating and maintaining inclusive, diverse, and equitable workplaces. Our teams should comprise a variety of people who share and combine their knowledge, experience, and ideas. A diverse workforce positively impacts how we address challenges, perceive possibilities, and relate to colleagues and customers worldwide. Therefore, all diversity dimensions are considered in our recruitment process.