Sales Advisor 16h - 20h

H&M group; London; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking company as a Sales Advisor, where your friendly demeanor and proactive service will enhance every customer's shopping experience. In this part-time role, you'll greet customers, assist them on the shop floor, and ensure that the latest fashions are beautifully displayed. With a focus on collaboration and inclusivity, you'll be part of a team that values your input and ideas. Enjoy attractive benefits, including a generous staff discount and opportunities for personal development. If you have a passion for fashion and a commitment to customer service, this is the perfect opportunity for you.

Benefits

25% staff discount

Incentive Program (HIP)

Extensive development opportunities

Qualifications

• Strong customer service orientation with a genuine interest in customer experience.
• Ability to work collaboratively and supportively in a team environment.

Responsibilities

• Provide high-level service to customers throughout the shopping experience.
• Process deliveries, replenish stock, and merchandise garments on the shop floor.

Skills

Customer-focused

Proactive

Curious

Good English language skills

Interest in fashion and trends

Collaborative

Open-minded

Job description

As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms, and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock, and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they are not mandatory.

Qualifications

• Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
• Proactive; you use your initiative to provide customers with a memorable shopping experience
• Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
• You listen to and show interest in others’ ideas and opinions
• You’re honest and genuine in your approach
• You are interested in fashion and trends
• You are communicative, positive, and open-minded
• You’re willing to learn and adapt
• You’re collaborative, inclusive, and supportive of others
• You have good English language skills

Additional Information

This is a part-time position with a contract of 16 to 20 hours a week. Please apply by sending your CV in English as soon as possible!

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we’re committed to creating and maintaining inclusive, diverse, and equitable workplaces throughout our organization. Our teams should consist of a variety of people who share and combine their knowledge, experience, and ideas. Having a diverse workforce positively impacts how we address challenges, perceive possibilities, and relate to colleagues and customers worldwide. Therefore, all diversity dimensions are considered in our recruitment process.