Sales Advisor 16h - 20h

H&M; London; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading fashion retailer in London is seeking a part-time Sales Advisor to provide exceptional customer service. In this role, you will greet customers, assist on the shop floor, and enhance their shopping experience. Candidates with strong customer service skills and an interest in fashion are encouraged to apply. This position offers attractive benefits including a 25% staff discount and a commitment to diversity and inclusion in the workplace.

Benefits

25% staff discount

H&M Incentive Program

Extensive development opportunities

Qualifications

• Previous experience in customer service is beneficial but not mandatory.
• Interest in fashion and trends.
• Willingness to learn and adapt.

Responsibilities

• Provide high-level service to customers.
• Assist at the cash desk and fitting rooms.
• Process deliveries and replenish stock.

Skills

Customer-focused

Proactive

Curious

Good English language skills

Job description

Company Description

As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand.

You will have the opportunity to provide high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms, and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock, and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, with your team, you’ll create moments that matter.

Previous experience in customer service and familiarity with fabrics are beneficial but not mandatory.

Qualifications

• Customer-focused; you genuinely enjoy getting to know our customers and offering an experience and level of service that meets their expectations
• Proactive; you use your initiative to provide customers with a memorable shopping experience
• Curious; you seek opportunities to improve processes and routines and take proactive action where needed
• You listen to and show interest in others’ ideas and opinions
• You’re honest and genuine in your approach
• You are interested in fashion and trends
• You are communicative, positive, and open-minded
• You’re willing to learn and adapt
• You are collaborative, inclusive, and supportive of others
• You have good English language skills

Additional Information

This is a part-time position with a contract of 16 to 20 hours per week. Please apply by sending your CV in English as soon as possible!

Benefits:

We offer attractive benefits and extensive development opportunities worldwide. All employees receive a 25% staff discount, usable on all H&M Group brands in stores and online. Additionally, employees are included in our H&M Incentive Program – HIP. You can read more about the program here.

Inclusion & Diversity

At H&M Group, we are committed to creating inclusive, diverse, and equitable workplaces. Our teams should reflect a variety of backgrounds, experiences, and ideas. A diverse workforce positively impacts how we address challenges, perceive possibilities, and relate to colleagues and customers globally. All diversity dimensions are considered in our recruitment process.